Kingdom Trails Office Manager - Lyndonville, United States - KC&E Adventures

KC&E Adventures Lyndonville, United States

1 week ago

Description

Job Description
Company
KC&E provides tours, experiences, camps, and international trips on and off the bike. Founded in 2015, KC&E has evolved to operate its tour and travel services at and its bike camps and clinics at Located in Burke, VT and Litchfield County, CT.

Job Description: Kingdom Trails Office Manager
KC&E has been providing mountain bike camps and clinics throughout New England for nearly a decade. We offer camps for young riders aged and clinics and private instruction for riders of all ages. Our programs are renowned for their safe, fun, and inclusive approach to teaching mountain biking/cycling.

As the Kingdom Trails Office Manager, your primary responsibility will be to operate the KC&E Kingdom Trails office located at 2074 Darling Hill Rd, Lyndonville, VT during the summer season. Responsibilities will include providing service and interacting with customers, communicating with program staff and participants, scheduling staff based on program needs, preparing weekly payroll, monitoring phone and email communications, providing updates to management, and other day-to-day support initiatives for KC&E camp and guide staff.

Our team members are integral to the success of our programs, and we value their commitment to maintaining the high standards of execution and professionalism that define KC&E's standard of excellence.

Prerequisites for applicants:

Customer Service experience
Possesses strong organizational skills and attention to detail
CPR/First Aid certification.
Completion of online and local in-person training.

Time commitment:

January - May: as available
June: 6/15/24 (11:30am - 4pm), 6/22/24 & 6/23/24 (8:30am - 4:30pm), 6/24/24 - 6/28/24 (8:30am - 1:30pm)
July: 20+ hours per week
August: hours per week
September - October: as available

Additional role requirements:

Monitoring of email (and as necessary)
Monitoring and responding to Grasshopper for phone calls/texts
Monitoring Slack
Have a baseline familiarity with all KC&E programs and be an expert on all things happening at Kingdom Trails
Help with reconciling each week's payroll for guides and or camp staff
Bi-monthly check-in meetings with owners and operation team, weekly during July
Ensuring all KT staff has what they need in order to execute their job successfully
On going problem solving
Navigating upset parents and/or clients
Coordination of Women's Weekend and other skill clinics
Coordination of day tours
Assisting in coordinating KT kids camps
Ensuring all KT programs are coordinated
Office organization
Oversight of all things at KT
Monthly sit down with Guides to go through availability then to put into the calendar, get communications preferences etc.
Miscellaneous projects and tasks; being a small company we all wear multiple hats and are expected to assist with duties outside of our core roles from time to time, embodying teamwork

What we offer you:

Competitive pay
Extensive training on our company procedures and products
Employee purchases on Specialized bikes and equipment
Employee discounts on select KC&E trips
This is a SEASONAL position but there is the possibility for continued work through other company programs and activities

Job Type: Part-time

Schedule:

Typical schedule during peak season is Monday through Friday to support our kids camps, but availability on weekends for key clinics/events or training is expected

Experience:

Office Management (or related scope of responsibility): 3+ years (Preferred)
Customer Service: 3+ years (Preferred)
Knowledgeable about the local trail system (Preferred)

License/Certification:

First Aid Certification (Preferred)
CPR Certification (Preferred)

Work Location: Lyndonville, VT

Requirements
Requirements and Qualifications:

US work authorization (Required)
Childcare: 1 year (Preferred)
First Aid Certification (Preferred)
CPR Certification (Preferred)

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