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    IT Technical Support Specialist - San Diego, United States - Warren Properties

    Warren Properties
    Warren Properties San Diego, United States

    2 weeks ago

    Default job background
    Description

    Benefits:
    401(k)
    401(k) matching
    Dental insurance
    Health insurance
    Paid time off
    Vision insurance


    General Summary:
    Under general supervision, provides end-users with assistance and demonstrates excellent customer service. Works closely with the IT Manager to coordinate resolutions and provide assistance with special projects.


    Responsibilities:
    Provides Helpdesk phone/email coverage, logs and tracks support calls, and resolves open tickets.
    Diagnoses, researches, and resolves routine hardware and software issues. Gathers appropriate information to escalate issues when needed.
    Installs, connects, configures, upgrades, trouble-shoots, diagnoses, and repairs hardware and software for desktops, laptops, mobile devices and peripherals.
    Provides software support to include operating systems, application software, utility software and similar programs.
    Stays abreast of technical developments in the assigned area of responsibility and applies new technology as appropriate.
    Is available after normal business hours for on-call support as part of our internal on-call support rotation.
    Assumes responsibility for ensuring confidentiality of member information, assigned keys, passwords, access codes, and overall system security.
    Documents solutions in the helpdesk knowledgebase, creating and updating technical documentation, audit reports and procedures.
    Provides backup support to other areas of the department as needed.
    Performs other duties as assigned.


    Abilities:


    Must be able to troubleshoot, install, connect, configure, upgrade, diagnose and remedy hardware and software issues for various technology devices.


    Must have excellent skills in the following:
    communication, research, analysis, problem-solving, detail-orientation, customer service and time management.

    Must be able to work with all levels within the organization and be able to relay technical information in an easy-to-understand manner with end users.

    Must also respond timely to requests and able to determine when issue escalation is necessary.


    Knowledge, Education:
    Associate's or Bachelor's degree in a computer related program or relevant work experience. Advanced knowledge of windows operating system, mobile device management, hardware and software. Knowledge of server and networking concepts as well as, VoIP. User management tools such as Active Directory and Google Enterprise.


    Experience:
    Requires a minimum of two years of experience in an IT support role. Previous Property Management industry experience helpful but not required.

    Compensation:
    $ $40.00 per hour


    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    Warren Properties, Inc. is proud to be a leader in the Property Management industry.

    As a family owned business that has been in the industry for more than 90 years, we are dedicated to providing a comfortable living environment for our residents at our apartment communities, conveniently located across the country.

    In order to accomplish this goal, we are passionate about hiring equally dedicated individuals, experienced in their professions, with a desire to learn and grow with the business.

    Employees of Warren Properties, Inc. receive a competitive compensation package including medical, dental, vision, life insurance, flexible spending accounts, and 401(k) with employer match. All employees have an opportunity for advancement and growth within the organization and to be part of a successful growing team
    #J-18808-Ljbffr
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