IT Support Specialist - San Diego, United States - Aero IT
Aero IT
San Diego, United States
Verified Company
3 weeks ago
Description
Job Summary:
Duties/Responsibilities:
- Receive, handle, and transfer telephone calls.
- Resolve technical requests categorized as "Level I & Level II Complexity"
- Escalate technical requests categorized as "Level III or above in complexity"
- Perform technical maintenance tasks according to schedule and checklists.
- Follow standard operating procedures and guidelines.
- Assist in creating and improving existing operating procedures and guidelines.
- Maintain safe work environments.
- Support all departments in reaching goals set by company leadership.
- Maintain customer service and satisfaction by following company policy and procedures.
- Project a positive image of the organization to employees, clients, industry, and community.
- Other related duties as assigned.
Required Skills/Abilities:
- Understanding of technology terms and concepts.
- Ability to troubleshoot and resolve common technical problems with mínimal oversight.
- Verbal and written communication and interpersonal skills.
- Proficient in office productivity, and communication related software.
- Possess strong organizational skills and attention to detail.
- Demonstrate excellent problemsolving skills and logical reasoning.
Education and Experience:
- High School Diploma or Equivalent Required
- 2 Year Degree or Technical Certification(s) Preferred
- Professional Office Experience Preferred.
Technical Systems Preferred Familiarity:
- Routers
- Cisco
- SonicWall
- Fortigate
- Watchguard
- Switches
- Unifi
- Cisco
- Dell
- HP
- Managed / UnManaged
- IP Addressing / Subnets / VLANs / VPN
- DNS
- MX Records
- A Records
- CName Records
- Printers & MFP's
- Scanner Configurations
- Security Configurations
- Driver Installation
- Cloud Based Services
- Microsoft Office 36
- G-Suite
- System Administration
- Shared Mailboxes
- Shared Calendars
- Delegation / Permissions
- Account Migrations
- Software
- Medical EHR/EMR/DICOM Platforms
- Legal CRM/Document Management Platforms
- Construction, Design & Engineering Platforms
- e
- Signature Platforms
- Office Productivity Software
- Other
- Network Attached Storage Devices
- Windows OS (10, 11, Server)
- Apple OS (OSX & iOS)
- Android OS
- Backup Methodologies
- Data Security & Confidentiality
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 50 pounds at times.
