Ehr Support Specialist - San Diego, United States - St. Paul's Senior Services

St. Paul's Senior Services

Verified Company

San Diego, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

San Diego's St. Paul's PACE program (Program of All-Inclusive Care for the Elderly).

This innovative program is for individuals 55 years or older, who are living with chronic illness, or disabilities and need coordinated medical care to continue living as independently as possible in their home and community.

The healthcare teams at St.

Paul's PACE provide a hands-on approach coordinating medical, social, and home care services so individuals no longer need to manage their medical care alone.

Job Summary:

Under the Supervision of the Health Information Systems Manager, the EHR Support Specialist will assist in supporting the Electronic Health Record along with any ancillary systems.

Qualifications and Requirements:

Previous experience working with electronic health record systems, preferably as a trainer or superuser.
Detailoriented with strong organizational skills and the ability to manage multiple priorities effectively.
Strong analytical and problemsolving skills.
Knowledge of healthcare workflows and PACE practices.

Duties and Responsibilities:

Responsible for administrative & system support for PACElogic/Primesuite
Provide first line support for users and clinicians with questions and issues
Document issues and response in the internal ticketing system to ensure high level responsiveness and satisfaction
Configure user profiles and manage all user licenses within PrimeSuite/PACE logic
Coordinate meetings & trainings with software vendors
Participate in upgrade planning, user process development, and training
Manage projects related to software on an as needed basis
Assist in research, evaluation, and testing of new software and software upgrades
Provide timely enduser customer support to employees with a high degree of customer satisfaction
Submit, and track to resolution, PACE logic/Prime Suite issues using the Jira ticketing system
Coordinate and support the planning and facilitation of ongoing training sessions including functionality and upgrade rollout.
Assist with administrative functions.
Coordinate special projects as assigned.
Attend weekly status calls with the EHR vendor

St

Paul's Benefits:

Health, dental, vision, life
Same day pay available
Flexible paid time off (PTO) starting at 28 days per year
Education reimbursement up to $3,000 a year
Qualified Public Student Loan Forgiveness (PSLF) employer
403(b) with match
Child care available
Employee referral bonuses
Upward mobility

You Make Us Who We Are

At St.

Paul's Senior Services, we believe a diverse workforce has driven our history of enriching the lives of senior communities in San Diego, which is why we are committed to cultivating an environment where you feel empowered, supported and respected.

By valuing your unique perspective, voice, strengths, experience and background, we aim to foster a culture where you feel included and comfortable being your true self.

You matter

St. Paul's is the leading provider of caring senior services since 1960.

We have locations throughout San Diego County including 5 in San Diego (Bankers Hill), 2 in Chula Vista, and 1 in El Cajon.

St. Paul's strives to be the most outstanding and innovative senior home and service provider in California.

We are dedicated to serving the physical, spiritual and social needs of the elderly and community, fostering a culture of diversity and inclusion within the highest quality facilities, health care and programs consistent with affordable costs.

YOU MUST BE ABLE TO CLEAR FINGERPRINTS THROUGH DOJ AND FBI IN ADDITION TO A DRUG SCREEN CLEARANCE.

St. Paul's Senior Services is an Equal Opportunity Employer