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    Collections Supervisor - New York, United States - Prutech Solutions

    Prutech Solutions
    Prutech Solutions New York, United States

    1 week ago

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    Description

    Collection Supervisor

    We are looking for a Collections Supervisor for our direct client.The person in this position is responsible for managing all functions in the Collection units. The collection unit is responsible for collecting unpaid summonses.

    Job Responsibilities:

    Ensures efficient operation of the unit and manage the daily workflow

    Plan, organize, direct, and manage daily activities of staff

    Conduct agent live call monitoring and evaluations. Provide constructive feedback and coaching

    Manage AVAYA CCE Dialer including loading campaigns, monitoring campaign completion and agent call numbers

    Prepare and analyze of various reports regarding agent statistics, income execution production and revenue generated from collection and enforcement activities

    Monitors the process of Income Executions (wage garnishments) for outstanding judgments

    Ensures the accuracy of information subpoenas for employment verification 4/29/21

    Verifies employment and Social security data for Income Executions including research on Lexis Nexis

    Interacts with various New York City Marshals regarding inquiries and resolution of outstanding issues

    Review and update procedural manuals for Collection units

    Qualifications:

    Bachelors degree required

    Supervisory and/or operations experience with the ability to successfully manage and train staff

    2-3 years of collections or customer service experience with a corporate or government agency

    Strong communication and interpersonal skills, both written and verbal

    Strong analytical skills with the ability to simultaneously balance multiple tasks/projects, prioritize tasks and adhere to deadlines

    Debt collections experience in a call center environment

    Excellent computer skills (MS Word, MS Excel, MS PowerPoint)

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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