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Collections Supervisor - New York, United States - Prutech Solutions
Description
Collection Supervisor
We are looking for a Collections Supervisor for our direct client.The person in this position is responsible for managing all functions in the Collection units. The collection unit is responsible for collecting unpaid summonses.
Job Responsibilities:
Ensures efficient operation of the unit and manage the daily workflow
Plan, organize, direct, and manage daily activities of staff
Conduct agent live call monitoring and evaluations. Provide constructive feedback and coaching
Manage AVAYA CCE Dialer including loading campaigns, monitoring campaign completion and agent call numbers
Prepare and analyze of various reports regarding agent statistics, income execution production and revenue generated from collection and enforcement activities
Monitors the process of Income Executions (wage garnishments) for outstanding judgments
Ensures the accuracy of information subpoenas for employment verification 4/29/21
Verifies employment and Social security data for Income Executions including research on Lexis Nexis
Interacts with various New York City Marshals regarding inquiries and resolution of outstanding issues
Review and update procedural manuals for Collection units
Qualifications:
Bachelors degree required
Supervisory and/or operations experience with the ability to successfully manage and train staff
2-3 years of collections or customer service experience with a corporate or government agency
Strong communication and interpersonal skills, both written and verbal
Strong analytical skills with the ability to simultaneously balance multiple tasks/projects, prioritize tasks and adhere to deadlines
Debt collections experience in a call center environment
Excellent computer skills (MS Word, MS Excel, MS PowerPoint)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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