Collections Supervisor - Brooklyn, United States - Prutech Solutions

Prutech Solutions
Prutech Solutions
Verified Company
Brooklyn, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Collection Supervisor
The person in this position is responsible for managing all functions in the Collection units. The collection unit is responsible for collecting unpaid Transit Adjudication Bureau summonses.


Responsibilities:


  • Ensures efficient operation of the unit and manage the daily workflow
  • Plan, organize, direct, and manage daily activities of staff
  • Conduct agent live call monitoring and evaluations. Provide constructive feedback
and coaching

  • Manage AVAYA CCE Dialer including loading campaigns, monitoring campaign
completion and agent call numbers

  • Prepare and analyze of various reports regarding agent statistics, income execution
production and revenue generated from collection and enforcement activities

  • Monitors the process of Income Executions (wage garnishments) for outstanding
judgments

  • Ensures the accuracy of information subpoenas for employment verification
4/29/2- Verifies employment and Social security data for Income Executions including

research on Lexis Nexis

  • Interacts with various New York City Marshals regarding inquiries and resolution
of outstanding issues

  • Review and update procedural manuals for Collection and Enforcement units

Qualifications:


  • Bachelor's degree required
  • Supervisory and/or operations experience with the ability to successfully manage
and train staff

  • 23 years of collections or customer service experience with a corporate or
government agency

  • Strong communication and interpersonal skills, both written and verbal
  • Strong analytical skills with the ability to simultaneously balance multiple
tasks/projects, prioritize tasks and adhere to deadlines

  • Debt collections experience in a call center environment
  • Excellent computer skills (MS Word, MS Excel, MS PowerPoint)

Pay:
$ $32.00 per hour

Expected hours: 40 per week


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid sick time
  • Paid time off
  • Vision insurance

Weekly day range:

  • Monday to Friday

Work setting:

  • Office

Work Location:
In person
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