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Director Customer Experience
3 days ago
Sonova Aurora, United StatesSonova AG · Who we are · In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without ...
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Director of Customer Experience
1 day ago
Aidace Lakewood, United StatesAre you someone that worked with Nursing Home Medicaid? A bit tech savvy? A bit of a peoples person? Someone that can build processes, lead a team, and develop relationships easily? · Well, where have you been hiding?? · This position will EXCITE you. · - If you have not worked w ...
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Director of Customer Experience
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Shelf Engine Denver, United States**Director of Customer Experience** · at Shelf Engine Denver, CO Shelf Engine is searching for a talented **Director of Customer Experience** to join our rapidly growing company. Shelf Engine is on a mission to reduce food waste through automation, and a critical part of our suc ...
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Sr. Director of Investor Experience
1 week ago
Unite America Denver, United StatesUnite America seeks a full-time Sr. Director of Investor Experience. Reporting to the Head of Investor Relations, this position will play a critical role in the growth and success of Unite America's network of investors. · As the Sr. Director of Investor Experience, together wit ...
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Sr. Director of Investor Experience
2 days ago
Unite America Denver, United StatesJob Description · Job DescriptionUnite America seeks a full-time Sr. Director of Investor Experience. Reporting to the Head of Investor Relations, this position will play a critical role in the growth and success of Unite America's network of investors. · As the Sr. Director of I ...
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Full-Time Registered Nurse
5 days ago
At Home Healthcare Denver, United States Full timeWe are hiring for a Registered Nurse · Salary: 88-105k DOE · At At Home Healthcare, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communi ...
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Bilingual SPANISH Sales Consultant
2 days ago
SYSCO Denver, United States Full timeCompany: · US1152 Buckhead Meat of Denver, Inc.Zip Code: · 80229Minimum Level of Education: · High School or EquivalentMinimum Years of Experience: · 2 YearsEmployment Type: · Full TimeTravel Percentage: · Up to 50%Compensation Range: · $8, $75,000.00The compensation range prov ...
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Sales Representative
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Addiction Recovery Editor
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ASC Charge Nurse
1 week ago
Fresenius Medical Care Denver, United States Full timePOSITION FEATURES: · This a Director of Nursing / Charge Nurse role in our Denver, CO surgery center. · You will oversee the team of RN's in our surgery center. This role will be clinical as well. · Quarterly bonus opportunities. · Hours will be Monday through Friday 7:30am to 4: ...
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Registered Nurse Surgery Center Per Diem
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Fresenius Medical Care Denver, United States Full timePOSITION FEATURES: · This is a per diem RN position in our new Denver, CO surgery center. · The center is open Monday through Friday 7:30am to 4:00pm. · No evenings, weekends or Call. Closed 6 major holidays. · PURPOSE AND SCOPE: · Supports the Organization mission, vision, core ...
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Occupational Therapy Manager
3 weeks ago
NovaWorks Colorado City, CO, United States FreelanceThe **Children's Clinic Schömberg** is offering a position for you as **Director of Occupational Therapy (m/f/d)** in an interdisciplinary team with over 150 employees, starting on April 1, 2024. · Full-time or part-time (minimum 80%), permanent position. · Take on the leadership ...
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R&r Coordinator
4 days ago
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Cct Rn Coordinator
3 days ago
LifeLine Ambulance CA Commerce, United States**Salary Range**: $60,000 - $160,000 · **Hiring Status**: Full Time or Part Time · **Job Summary**: · As the Clinical Care Transport RN Coordinator at LifeLine EMS, you will play a critical role in shaping and overseeing the clinical quality of our Emergency Medical Services (EMS ...
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Business Management Manager
6 days ago
Northrop Grumman Commerce, United States**Requisition ID: R **: · - ** Category**: Business Management · - **Location**: Commerce, California, United States of America · - **Clearance Type**: None · - **Telecommute**: No · - Teleworking not available for this position · - **Shift**: 1st Shift (United States of America) ...
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Business Management Manager
2 weeks ago
Northrop Grumman Commerce, United States**Requisition ID**:R **: · - ** Category**: Business Management · - ** Location**: Commerce, California, United States of America · - ** Clearance Type**: None · - ** Telecommute**: No · - Teleworking not available for this position · - ** Shift**: 1st Shift (United States of Ame ...
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Sales Manager
2 weeks ago
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Operating Unit Engineering Manager 3
1 week ago
Northrop Grumman Commerce, United States**Requisition ID**:R **: · - ** Category**: Engineering · - ** Location**: Commerce, California, United States of America · - ** Citizenship required**: United States Citizenship · - ** Clearance Type**: None · - ** Telecommute**: No · - Teleworking not available for this positio ...
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Operating Unit Engineering Manager 3
6 days ago
Northrop Grumman Commerce, United States**Requisition ID: R **: · - ** Category**: Engineering · - **Location**: Commerce, California, United States of America · - **Clearance Type**: None · - **Telecommute**: No · - Teleworking not available for this position · - **Shift**: 1st Shift (United States of America) · - **T ...
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Community Outreach Specialist
4 days ago
MEXICAN AMERICAN OPPORTUNITY FOUNDATION Commerce, United States**MEXICAN AMERICAN OPPORTUNITY FOUNDATION** · **_Position:_** Community Outreach Specialist · **_Program:_** MAOF Community Development Department · **_Salary:_** $ $23.00 per hour · **_Status:_** Full-Time (40 hours per week) · **_Reports To:_** Community Development Director an ...
Client Experience Director - Denver, United States - UBS
Description
Your roleAre you passionate about ensuring every UBS client receives a premium level of service? Are you passionate about representing the voice of our Financial Advisors and their teams to make it easier to do business to enable a seamless service experience?
We are looking for a Director of Client Experience for our Wealth Management USA Client Experience Organization to:
* represent the voice of the field and own the Client Service experience for one of 20 geographical markets to drive front to back engagement with Market Leadership teams including Financial Advisors to make it easier to do business.
* represent each US Wealth Management market on behalf of the Client Experience Organization providing the local lens on all service-related pain-points and opportunities
* drive consistent communication and education across Market Leadership teams and the WM USA Client Experience Organization while acting as an intermediary between the Field and Home Office internal aligned partners. Educate Market Leadership teams, Financial Advisors and other key stakeholders within the market on relevant and impactful service-related tools and process enhancements.
* partner with Home Office Wealth Management USA internal teams to navigate and drive proactive resolution of client service issues and oversee escalations from within the market with timeliness, transparency and efficiency while driving consistent communication across key stakeholders and providing thought leadership for key issues and trends. Partner with key stakeholder groups including Digital Specialists, Operations, Processing Center, Product teams, Legal, Compliance, Market Service Managers and other service teams.
* own Market metrics dashboard to determine trends and opportunities to elevate the service experience within your market. Identify strategies and opportunities within the market you represent where field education, digital adoption, training, overall service adoption can be improved to ensure our internal aligned teams are trained, committed and empowered to deliver a high level of service to our clients and Financial Advisors to drive continuous improvement.
* act as an ambassador for the WMA USA Client Experience organization to drive empowerment, ownership and accountability and a service culture that puts the client at the center of how we operate to transform our client experience.
* partner with Client Experience Directors across other geographical markets within Wealth Management USA to drive synergies and alignment in key governance forums to build relationships and share client experience servicing best practices.
* drive special projects as well as ad-hoc requests related to transforming our client experience for our Financial Advisors and their teams working with internal partners and field management teams.
Join us
At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working.
Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone.
We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success.
Together we're more than ourselves. Ready to be part of #teamUBS and make an impact?Your expertise
* ideally 10 + years of experience in the financial industry and preferably internally within UBS and UBS Wealth Management
* have an ownership, relationship building mindset and the ability to proactively navigate the organization across Market leadership teams and home office stakeholders to deliver pragmatic solutions and drive an exceptional service culture.
* experience working with Financial Advisors and field leadership and knowledge of Wealth Management, policies, procedures and operational processes
* excellent communication, relationship and stakeholder management skills with ability to be bridge and improve engagement across field and home office leadership teams.
* ability to multi-task, prioritize accordingly and have exemplary problem-solving skills and desire to elevate the client experience for our Financial Advisors and their teams.
UBS is the world's largest and the only truly global wealth manager.
We operate through four business divisions:
Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.
We have a presence in all major financial centers in more than 50 countries.