Sales Manager - Commerce, United States - Ultra PRO International, LLC

Description

• Ensure full understanding of all products and have a continued awareness of the most current information available.
• Maintain an awareness of current advertising and marketing initiatives including but not limited to UPE team collaboration on Trade show promotions and budget spend.
• Maintain an understanding and awareness of the industry, particularly our competitors, with an eye towards how we maneuver through competitive challenges.
• Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication.
• Communicate customer feedback to the management team concerning policies, product requests, problems, and/or suggestions.
• Actively participate in cross functional team meetings and organize agenda for the UPE Sales meeting.
• Work with cross functional teams to build and expand upon customer lead lists, followup with prospects, and inactive accounts to drive growth in sales channels and new business opportunities.
• Collaborate with other UPE staff to complete newvendor and compliance documentation.
• Manage sales and customer service activities for Wholesale, and Hobby Distributors, and collaborate with the Director of Entertainment on key account activities.
• Respond to inquiries, process & assist in order issues, research and generate internal documentation such as credit memos, refunds, and charge credit cards.
• Attend industry trade shows to address customer concerns, meet/greet/develop relationships with customers and represent Ultra PRO in a professional and knowledgeable manner.
• Collaborate with Operations manager on activities related to customer onboarding, shipping and compliance requirements.
• Create shipping labels and ship products samples, as well as additional sales and marketing materials as needed, or lead cross functional teams in efforts to create.
• Maintain customer account master tracking customer noteworthy activities.
• Organize and host online meetings with Hobby Distributors, including cohosting with the Director of Entertainment on Key Accounts and volume business opportunities.
• Be well versed in all company systems, procedures, and software.
• Demonstrate good judgment and escalate practical matters to management with an understanding of the job responsibilities and knowledge of how it impacts others and the business operations.
• Additional job duties as assigned by management.

• A highly detailoriented individual who takes ownership of assigned responsibilities.
• Attention to detail.
• An individual who prides themselves in their ability to organize, and focus on lengthy datacentric tasks.
• An individual who can easily maintain a weekly schedule consistently and is driven to grow alongside their employer.
• Adheres to a strong commitment to higher quality and performance
• Strong presentation and interpersonal skills desired.

• Minimum of a bachelor's degree (or equivalent work experience) in Business, Sales, Marketing, or related field.
• Preferred Toy, Hobby, TableTop, or Digital Game experience
• Understanding of the distribution landscape within the hobby gaming and toy industry is a must, with established books of business or contacts within these fields preferred.
• Requires 5+ years of combined experience within a relevant position, or work experience that exemplifies similar competencies and includes but is not limited to:
• Data Entry & Organization, Customer Service, Reporting & Analysis, Solicitation development, and E-commerce or retail management

• 401(k)
• 401(k)

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

• Monday to Friday

• Travel

• Commerce, CA 90040: Relocate before starting work (required)