Customer Success Lead - Latham, United States - Latham Pool Products, Inc

Latham Pool Products, Inc Latham, United States

3 weeks ago

Description

Job Description

Job DescriptionPrimary Role: Ensure our customers recognize the highest value possible in their relationship with Latham. As a Latham brand ambassador build awareness for all things Latham. Develop relationships, partner with our builders and homeowners along the buying journey. Identify opportunities to increase success and sales to promote growth for the builder and Latham. Duties and Responsibilities:

Position is focused on four key areas, Customer onboarding, Customer Success and Retention, Improving Customer Experience, Inside sales activities.
Collaborate with the sales team and marketing to successfully onboard and nurture new and existing customer relationships.
Be the subject matter expert and responsibly work with Latham builders and help them nurture, build relationships with consumers to convert leads.
Actively work and collaborate with customers to monitor, report and close leads.
Collaborate with marketing to drive customer participation in various Latham programs.
Support the new Builder onboarding process and beyond.
Upsell and identify new opportunities for Latham products within the customer's market.
Resolves, escalates, and manages resolution of customer requests.
Works closely with customer support to provide recommendations to enhance the customer experience.
Assess customer needs and regularly prepare customer reviews to set objectives and identify shortfalls in the customer experience seeking opportunity to continually improve.
Stay current on all aspects of Latham product and brands (sub brands).
Work with Community manager and builders to support improvement in NPS reviews.
Proactively contact customers via phone/email/live chat to solicit feedback and provide information on upcoming Latham promotions or new product lines.
Manage and provide timely responses to the Latham website customer experience contact communications and inquiries.
Collaborate with community manager on questions from builders in Latham Pool Pro.
General customer account maintenance and updating of Latham documents and FAQs.
Other duties as assigned by management.

Qualifications:

Bachelor's degree in marketing, communications, or equivalent Latham brand experience.
Extensive knowledge of Latham Products
Willingness to learn and keep up today on all product offerings and campaigns across all brands.
Minimum five years of experience in support, sales, and business development
Five years of Pool Industry experience and knowledge of the competitive environment within the industry
Analytical skills desirable, this position will have appropriate metrics and KPI's for communications associated with lead closure and customer success.
Strong Math skills
Computer skills: Microsoft Office, HubSpot, Oracle Service cloud, Mitel & Zoom.
Exceptional interpersonal, written, and verbal communications skills.
Experience and ability to pivot between both B2C and B2B is required.
The position is based in the Latham corporate office with opportunity for a Hybrid role.
Physical abilities – lifting, standing, and bending for four hours at a time.
Travel occasional to key events such as trade shows approximately ten percent of the time, local and multi-state some overnights may be required.
Availability may include overtime and some weekend requirements.

The salary range for this position is $60,000-$65,000

Customer Success Lead

4 weeks ago

Latham Pool Products Latham, United States

· Position at Latham Pool Products, Inc · Primary Role: Ensure our customers recognize the highest value possible in their relationship with Latham. As a Latham brand ambassador build awareness for all things Latham. Develop relationships, partner with our builders and homeowne ...
Director of Customer Success

2 weeks ago

Bestpass - Fleetworthy Latham, United States

**We Speak Safety and Efficiency**: · At Bestpass - Fleetworthy, our mission is to make our roads safer, and our fleet customers more efficient. · In 2023, Bestpass and Fleetworthy combined because we believe fleet operators deserve a simpler way to keep the back office administr ...
Northeast Regional Environmental Health Safety

3 weeks ago

Carrier Latham, United States

**Country**: · United States of America · **Location**: · CAN33: CCS-Latham, NY 5 Hemlock St, Latham, NY, 12110 USA · Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segm ...
Warehouse Supervisor

2 weeks ago

Safelite Group Latham, United States

Warehouse/Distribution Center Supervisors oversee a group of assigned associates to ensure the completion of daily responsibilities, resolve issues and manage purchase orders and vendor deliveries. This leader partners directly with Leads and Managers to ensure an efficient opera ...
Executive Assistant

2 weeks ago

U.S. Light Energy Latham, United States

**Position: Executive Assistant - Renewable Energy** · **Location: Latham, NY** · **Industry: Renewable Energy Project Development** · **About Us**: · U.S. Light Energy is at the forefront of the renewable energy revolution. Based in Latham, NY, and with projects spanning across ...
Medical Receptionist

3 weeks ago

Latham Dermatology Latham, United States

**Company Description** Integrated Dermatology is a leading national Dermatology practice that acquires and partners with Dermatology practices across the United States. The culture at IDG is a reflection of its people. Our environment is filled with hard-working, dynamic individ ...
New Business Developer

3 weeks ago

Vibrant Brands Latham, United States

At Vibrant Brands, we believe that developing a strong, distinctive brand is vital to the life, growth, and success of every brand. Vibrant partners with our clients to develop creative branding strategies that consistently meet membership and revenue goals. · Vibrant Brands Valu ...
Market Growth Manager, Medicare

2 weeks ago

UnitedHealthcare Latham, United States

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more resp ...
Customer Care Representative I

3 weeks ago

Elevance Health Latham, United States

Job Family: CUS > Care Reps · Type: Full time · Date Posted: May 09, 2024 · Anticipated End Date: Jun 21, 2024 · Reference: JR115341 · Description · Job Title: Customer Care Representative I · **This position will have on-site training and will require you to be in the Latham, NY ...
Health Benefit Rep

2 weeks ago

Fidelis Care Latham, United States

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flex ...
Clerk Ii

2 weeks ago

Elevance Health Latham, United States

Job Family: ADM > Office/Admin Support · - Type: Full time · - Date Posted: Apr 16, 2024 · - Anticipated End Date: May 21, 2024 · - Reference: JR112251 · **Description**: · **Clerk II** · **Location**:On-Site 15 Plaza Drive Latham, NY 12110 · The **Clerk II **is responsible for p ...
Accounting Implementation Specialist

2 weeks ago

BST & CO CPAS LLP Latham, United States

**About the Virtual Accounting Solutions Team** · Virtual Accounting Solutions offers outsourced accounting and provides best-in-class technology solutions that are customized, scalable, and offer real-time data & information that deliver actionable insights. Our team consists of ...
Trainer

3 weeks ago

Elevance Health Latham, United States

Job Family: EDT > Training · Type: Full time · Date Posted: May 08, 2024 · Anticipated End Date: May 22, 2024 · Reference: JR115733 · Description · **Trainer** · At **Federal Health Products and Services - FHPS **, a proud member of the Elevance Health, Inc. family of companies, ...
Administrative Specialist 1/trainee

3 weeks ago

Information Technology Services, Office of Latham, United States

NYS HELPS: · Administrative Specialist Trainee 1 (equated to salary grade 13)* · - A bachelor's degree or higher · Administrative Specialist Trainee 2 (equated to a salary grade 14)* · - A bachelor's degree and one year of professional experience providing administrative and staf ...
SEO Strategist

1 week ago

Elevation Ten Thousand Latham, United States

**Location**: · Latham, New York · **Job Type**: · Full Time · Pay Range: · $60,000-$70,000 · **Who We Are**: · **The E10K Difference**: · Our team strongly believes in everyone having a voice, everyone contributing, and everyone's ideas being heard. We focus on fostering a colla ...
HR Business Partner

3 weeks ago

Elevance Health Latham, United States

Job Family: HRS > Business HR · - Type: Full time · - Date Posted: Apr 12, 2024 · - Anticipated End Date: Apr 26, 2024 · - Reference: JR112970 · **Description**: · **HR Business Partner** · - A proud member of the Elevance Health family of companies, Carelon Behavioral Health, fo ...
HR Business Partner

2 weeks ago

Elevance Health Latham, United States

Job Family: HRS > Business HR · - Type: Full time · - Date Posted: Apr 17, 2024 · - Anticipated End Date: May 03, 2024 · - Reference: JR113666 · **Description**: · **HR Business Partner** · - A proud member of the Elevance Health family of companies, Carelon Behavioral Health, fo ...
Accounting Implementation Specialist

2 weeks ago

BST & Co. CPAs, LLP Latham, United States

**About the Virtual Accounting Solutions Team** · Virtual Accounting Solutions offers outsourced accounting and provides best-in-class technology solutions that are customized, scalable, and offer real-time data & information that deliver actionable insights. Our team consists of ...
HR Business Partner

1 week ago

PepsiCo Latham, United States

Overview: · The Associate Human Resources Manager will provide HR leadership and functional expertise as the site HR lead in Albany, NY. Albany is a facility that includes both production and sales workgroups, and this role will also support other warehouse and sales locations wi ...
Outside Sales Representative

4 days ago

Spectrum Latham, United States

**Average Target Compensation of $105,000 + Uncapped Incentives** · **JOB SUMMARY** · Connect people and communities by offering best-in-class telecommunication services through door-to-door solicitation of new prospective customers. · **MAJOR DUTIES AND RESPONSIBILITIES** · - Ac ...