Director of Customer Success - Latham, United States - Bestpass - Fleetworthy

Bestpass - Fleetworthy

Verified Company

Latham, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We Speak Safety and Efficiency:

At Bestpass - Fleetworthy, our mission is to make our roads safer, and our fleet customers more efficient.

In 2023, Bestpass and Fleetworthy combined because we believe fleet operators deserve a simpler way to keep the back office administrative aspects of the operation running, so they can focus on their core business.

We provide unmatched visibility into their fleet operations, eliminating the burden of keeping assets, driver, fuel and toll data updated, compliant and optimized.

We achieve this through our three-pillar approach of expertise, technology, and data.

At Bestpass - Fleetworthy, you're in the driver's seat

Road Map:

The Director of Customer Success builds and leads the Customer Education and Customer Success teams to achieve their goal of helping our clients realize value from our products and facilitate product adoption, resulting in loyalty and long-term customer retention and growth.

What Your Ride Will Look Like:

Sets the vision and plan for the Customer Success organization, focused on driving product adoption, customer program optimization and a positive customer experience, to deliver strong net retention and customer loyalty.
Executes, and measures the results of plans to ensure the Customer Experience teams are achieving customer satisfaction, loyalty and revenue retention targets.
Optimizes the Customer Journey by examining the various stages, identifying gaps in customerfacing processes, and working across departments to ensure an optimal customer experience at every stage.
Builds and leads a worldclass Customer Success organization to drive measurable customer outcomes.
Collaborate closely with internal teams, emphasizing the importance of customer success, building relationships and proactively driving initiatives to ensure all departments participate in the effort to bring value to the customer and provide exceptional experiences.
Support Product team on the exploration and execution of product developments to improve the customer experience and team efficiencies.
Drive continual improvement in people, technology, processes, and service. Establish and test new strategies to improve the customer experience.

Show Off What You've Got:

Proven experience leading teams, including remote teams, driving software adoption, renewal and upsells, and leveraging customer success best practices.
A positive and highly effective collaborator with a demonstrated ability to influence from frontline to senior leaders and work crossfunctionally to gain consensus and a strong commitment for action.
Detail oriented with excellent organizational, prioritization, and multitasking skills.
Ability to be flexible and agile in responding to evolving business priorities and dealing with ambiguity.
Utilizes critical thinking and analytical skills regularly to identify issues and trends, develop solutions and/or recommendations to address root cause and to mitigate potential risk.
Holds strong operational skills that will drive organizational efficiencies and customer satisfaction.
Adept and comfortable managing in a fastpaced environment
Relentless problemsolver
Excellent written and verbal communication and presentation skills
Excellent time management and strong sense of urgency
Ability to prioritize and steer multiple priorities, projects, resources.
Bachelor's Degree, 58+ Years in Customer Success Management experience

Fuel Gauge:

This role will pay between $140,000 $150,000 depending on experience and other determining factors.

What Drives Us to Work Every Day:

We are laid back but always professional.
Our offices are modern and fully equipped to make you feel at home. Enjoy a team meeting in one of our cafes, shoot some darts while brainstorming ideas or just sit back and enjoy free healthy snacks and drinks to keep your mind and body satisfied.
We pride ourselves on making a difference, to our employees, clients, and their businesses.
We love "quirky" and accept team members for who they are & what they bring to the table.
We are proud to build all our relationships based on transparency and trust.
All our teams consist of top talent who are energetic, inquisitive, and love jumping out of bed each day because they know they can and will make a difference

We care about your Zen:

A flexible work environment with a mix of 100% remote and/or hybrid roles and some that are in the office.
An amazing benefits package so you can rest assured your needs are taken care of.
Paid time off so you can have time to relax and experience a healthy worklife balance.
A 401K plan with an impressive company match. It's never too early to start saving for retirement
Health and wellnessfocused work environment with optional standing desks, office fitness challenges, and plenty of outdoor space to take a walk or just clear your mind.
Opportunities to participate in charitable