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Coatesville

    Call Center Administrative Assistant - Coatesville, United States - WITMER PUBLIC SAFETY GROUP INC.

    WITMER PUBLIC SAFETY GROUP INC.
    WITMER PUBLIC SAFETY GROUP INC. Coatesville, United States

    3 weeks ago

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    Description


    This position is responsible for providing administrative and clerical services support to the Customer Service department and other departments when needed. Ensures these services are completed in a timely and accurate manner to support the effective and efficient operation of the organization.

    Location: Across from the Chester County Airport (Right off the express 30 bypass)

    Essential Duties and Responsibilities
    • Provide back-up support to receptionist with sending, receiving and distributing faxes for the company.
    • Process quotes received in customer services department via fax, email, and mail.
    • Files claims with shipping carriers within a timely manner and tracks their progress for resolution. Reports progress to CSM monthly.
    • Schedules monthly department meetings and is responsible for taking minutes, drafting minutes for review by CSM, and then distributing.
    • Responsible for mailing catalog requests received in customer service.
    • Responsible for drafting the daily update email to distribute to the CS Team. Distributing after approval from CSM.
    • Assisting with customer or vendor emails and/or voice mails.
    • Relieve Switchboard Receptionist during lunch and as needed.
    • Assist Call Center Manager and/or Supervisor with creating Call Center schedules (including but not limited to lunch & Saturday schedules).
    • Assist Call Center Manager, Supervisor and/or Call Center team leaders with problem solving.
    • Creation of communication to customer and/or vendors.
    • As needed, take inbound customer calls and make outbound calls.
    • Overall appearance & organization of the copier area.
    • Provide backup support for delivery of internal mail to be distributed to various departments (received by Receptionist for distribution).
    • Complies with all Witmer Public Safety Group Policies and Procedures.
    • Performs any other duties or projects assigned by the management team.
    Requirements
    • Must be proficient in Microsoft Office (Excel/Word/Outlook)
    • Associates degree with courses in secretarial/office administration.
    • Two years related experience or equivalent combination of education and experience.
    • Must be able to type 60 WPM.
    • Knowledge of modern office procedures and methods including telephone communications, office systems and record keeping.
    • Knowledge of modern office procedures and methods including style and format of letters, memoranda, and reports.
    • Identifies the problem and considers potential solutions. Employs multiple problem-solving strategies. Seeks assistance as necessary.
    • Ability to meet all required deadlines; ability to change priorities quickly as needed; ability to independently handle stress and maintain a mature problem-solving demeanor.
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