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    Customer Care Coordinator - Reading, United States - Insight Global

    Insight Global
    Insight Global Reading, United States

    2 weeks ago

    Insight Global background
    Description
    Job Description


    This team member will be assisting with our clients phone line and helping to answer emails and phone calls from customers in our clients National Accounts Portfolio.

    Requests from customers may include but are not limited to:
    invoice copies, explanation of charges, disputing charges, and records requests for company audits.


    The customer service coordinator will also have around 15-20 cases a day and a combination of 10-12 inbound/outbound calls per day.


    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
    .

    Skills and Requirements


    Must Haves:
    BA Degree

    Customer service experience

    Strong written and oral communication skills

    Excel

    Outlook - AS400

    Salesforce null


    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal employment opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
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