- Acts as Manager on duty, and supports Front Office Manager and Director of Front Office during shift hours.
- Promptly resolves any guest complaints or issues
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
- Anticipate the guests' needs, change direction quickly and multi-task
- Uphold the highest standards of cleanliness, sanitation, safety, and conduct
- Ensures proper communication within the department
- Other job duties as required by management
- High school diploma or equivalent required
- Proficiency with computers and general office PC applications (i.e. word processing, spreadsheets, databases). Opera experience is a plus.
- Possesses strong communication skills, both written and verbal
- Ability to work a flexible schedule
- Must possess solid decision-making skills
- Proven job reliability, diligence, dedication, and attention to detail.
- Must be able to communicate clearly and professionally with guests, coworkers, and managers
- Must have reliable transportation
- Must have a positive attitude while performing tasks
- Performs all duties and responsibilities in a timely and efficient manner in accordance with company policies and procedures.
- Projects a favorable image of the property to the public at all times by following the property's grooming and dress standards.
- Strong attention and care to details
- Responsibility, reliability and honesty
- Teamwork and collaboration
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Front Office Supervisor - Washington, United States - EOS Hospitality
Description
Position Responsibilities (including but not limited to):
Position Requirements:
Due to the cyclical nature of the hospitality business, associates may be required to work varying schedules to reflect the business needs of the hotel, including evenings, weekends and holidays.