Quality Assurance Supervisor - Washington, United States - US District of Columbia Courts

US District of Columbia Courts
US District of Columbia Courts
Verified Company
Washington, United States

1 day ago

Mark Lane

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Mark Lane

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Description

Duties:


Brief Description of

Duties:


  • Plans, develops, implements, and evaluates vital administrative, managerial, and supervisory programs and functions to fulfill the Courts' strategic plan and to enhance the operational efficiency of the Superior Court in Civil matters.
  • Assists the Branch Supervisor with managing the daytoday unit operations to meet the tactical objectives and key performance indicator targets derived from the division's Management Action Plan (MAP) and the Court's Strategic Plan
  • Monitors and processes cases to ensure compliance with established procedures.
  • Makes recommendations to the Branch Supervisor for new initiatives and improvements, including implementing best practices, business processes, and standard operating procedures for efficient operations and effective customer service.
  • Submits reports to the Branch Supervisor pertaining to caseload errors, management action plan objectives, key performance indicators, and personnel actions; all of which may be statistical, narrative, or advisory in nature.
  • Manages unit staffing and logistics to ensure effective operations and a safe work environment.
  • Provides direct supervision to staff. Plans, delegates, and evaluates work to be accomplished by subordinates; and sets and adjusts work priorities.
  • Demonstrates a collaborative approach toward employee performance management, including developing and implementing performance plans and evaluations, providing continuous feedback and coaching, and encouraging staff recognition.
  • Documents and addresses staff performance promptly and issues corrective actions, as needed, in accordance with Court policy and division procedures and standards.

Requirements:


Conditions of Employment:


  • Background and security investigation are required.
  • A probationary period of one (1) year must be successfully completed.
To qualify for this position, you must submit the following:

  • Resume
  • Completed Vacancy Questionnaire
  • Documentation /Proof of Education (e.g. high school diploma, GED, college transcript or degree)
  • Copy of the D.C. Courts' Management Training Program certificate if using to substitute for qualifying experience
All required documentation must be received by the closing date of the announcement.


Qualifications:


Minimum Qualifications:


A high school diploma/GED plus six (6) years of clerical or administrative experience in a court, legal, or office environment, including a minimum of one (1) year as a supervisor.


Education Substitution:


An associate's degree plus four (4) years of clerical or administrative experience in a court, legal, or office environment, including a minimum of one (1) year as a supervisor or successful completion of the Courts' Management Training Program.


A bachelor's degree plus (2) years of clerical or administrative experience in a court, legal, or office environment, including a minimum of one (1) year as a supervisor or successful completion of the Courts' Management Training Program.


A master's degree plus (1) year of clerical or administrative experience in a court, legal, or office environment, including a minimum of one (1) year as a supervisor or successful completion of the Courts' Management Training Program.


The incumbent should be an enthusiastic and engaged professional who enjoys working with a diverse group of Court personnel and customers and lives the DC Courts' values of Accountability, Excellence, Fairness, Integrity, Respect, and Transparency.


Please note that authorization for the release of your adult criminal record revealing any convictions and forfeitures, and any criminal cases currently pending before the courts is required.

If you are selected for the position, a criminal history records check will be conducted.


Education:

To qualify based on education, upload a copy of your college transcript or degree.

The transcript must show the name of the college or university, your name, list of courses with credit hours, major(s), and grade-point average or class ranking.


Additional information:

This job is being filled by an alternative hiring process and is not in the competitive Federal civil service.

Please note there is a mandatory one-year probationary period for all non-judicial new employees.

All required information must be received by the vacancy announcement closing date.

  • Benefits
A career with the U.S. government provides employees with a comprehensive benefits package.

As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Opens in a new windowLearn more about federal benefits.

This is not a federal position.


The District of Columbia Courts is an independent branch of the District of Columbia Government and is not under the authority of the City Mayor or the D.

C. Council. DC Courts' appropriation comes directly from Congress. All DC Courts non-judicial em
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