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Service Manager - New Haven, United States - MCMAHON TIRE SERVICE INC
Description
Service Manager
Job Type Full-time Description McMahons Best-One Tire & Auto Care is a family owned company that has been in business in Fort Wayne for over 50 years.
Here at McMahon's Best-One, we are committed to our customers, the services we provide, our local community and to our fantastic employees. When you join our team, you become part of the McMahon family and the fun fast paced environment we provide.
We offer a full benefit package including; medical, dental, vision, 401K Match, paid time off and more
We are looking for a Service Manager at our New Haven, IN location
The primary responsibility of our **Service Manager** is to directly supervise and coordinate the activities of all commercial technicians; assist in selling goods and services to customers; dispatch and coordinate service for customers at customer facilities or for road service.
**Additional responsibilities include, but are not limited to:**
Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel
Monitor work levels and review performance
Recommend personnel actions, such as hires, promotions, discharges, and discipline.
Conduct or arrange for employee training
Compile personnel records, such as time and production records, test results, etc. as required.
Greet customers and ascertain customer needs/desires
Explain and obtain approval from customers for unexpected repairs
Answer telephones
Compute sales prices, total purchases, and process payments
Maintain knowledge of current promotions, policies regarding payment, exchanges, and returns, and security practices
Meet with vendors and suppliers regarding commercial service products
Oversee completion of work, using equipment such as hand tools or gauges to verify compliance with standards
Inspect and monitor work areas, examine tools and equipment, and provide safety training to prevent, detect, and correct unsafe conditions or safety violations
Investigate accidents/injuries and prepare reports of findings.
Maintain hazmat book per OSHA o Prepare and administer department budget, coordinate purchases
Requirements
2-4 years related experience
Valid drivers license; driving record must meet companys insurance requirements
Ongoing training is required per companys standards
TIA 300 level certification required
Fork lift training
OSHA training
MSHA training,
Ability to learn and operate point of sale system to create work orders and invoice customers in a timely and efficient manner
General computer skills, including MS Word, Excel, Outlook
