Operations Manager - New Haven, United States - Lifebridge Community Services

Lifebridge Community Services

Verified Company

New Haven, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Salary range:
$50,000 - $60,000

Join our dynamic and diverse team of professionals making an impact

We believe our team members, clients, and community matter.

Celebrating over 170 years of service, LifeBridge is a leading non-profit behavioral health organization supporting adults, children, and adolescents through mental health and substance use recovery.

Our clients benefit from a team of dedicated employees who are diverse, empathetic, warm, experienced, and effective.

As a trauma-informed agency, we acknowledge the physical and mental toll that comes from adverse experiences - but we do not let those experiences be the only defining characteristics for the community or the families we serve.

We ensure that all our programs and services are offered through the lens of sensitivity to those lived experiences, and policies, procedures, and spaces are developed with the goal of helping staff and patients feel physically and psychologically safe.

You'd make a great LifeBridge employee if...

You seek to understand and relate respectfully with the various cultures and backgrounds of the people we serve.
You believe all people can overcome what may seem like insurmountable challenges.
You believe compassion goes a long way in helping individuals manage a crisis, seek help, and achieve wellness.
You honor other's trust by providing the best service possible.

Job Purpose/Function:
_(the main contribution of the function to the total organization.)_

The basic function of the Operations Manager is to manage the senior nutrition food service program effectively and efficiently. The Operations Manager supports both the Meals on Wheels (MOW) and Congregate meal program.

This involves the development, management and evaluation of all staff and consultants to provide a productive and knowledgeable team to meet the needs of both the homebound and congregate meal participants.

The Operations Manager develops and implements systems that support the successful operation of the food service program.

This includes utilizing the ServTracker software system for management of the MOW program for all funding sources, as well as the Department of Social Services (DSS) portal used for the Connecticut Home Care Program (CHCPE) service orders and billing.

The position also includes daily consultation with the Program Director, frequent interaction with the program's finance coordinator, and all agency and community partners.

On any given day one may be required to recruit, interview, screen and hire new staff for driver/dispatcher positions and congregate café manager positions.

Additionally, staff training, supervision, and evaluation. Oversight of office operations and coverage is required daily.

Major Responsibilities:

Oversee day to day office operations
Make any necessary corrections on the daily pad from any new overnight information to be tracked in the ServTracker system
Create meal count form for congregate sites as needed
Ensure MOW orders are complete for caterer for next day delivery as needed
Count and record daily donations from congregate sites and review for accuracy as needed
Prepare daily MOW deposits and record on Excel spreadsheet, copy deposit slips for record keeping
Interact with Title III Assessor and CHCPE Care Managers as necessary
Review gas card and GPS logs
Review "client not home" log for homecare and Title III issues and take appropriate action
Monitor client referrals
Interface with caterer to ensure compliance to menu and program specifications and requirements
Review and send congregate supply requests to caterer as needed
If restaurant program is in operation, enter data into Excel spreadsheet roster, update new client entries and prepare report for entry into state database
Review client on/off files for both Title III, CHCPE and any other funding sources
Monitor MOW vehicles with team leader for any issues regarding maintenance or Department of Motor Vehicle issues and emissions/registrations etc.
Create donation letters for Title III and prepare monthly mailing
Review and update CHCPE service order log for annual update for homecare clients.
Copy new authorizations (Service Orders) from DSS portal, update log and file to client paper file
Provide menu to New Haven Register as needed
Steamtable maintenance tracking
Attend menu planning meetings
Update Insurance cards for vehicles
Visit congregate sites
Supervisory responsibilities
Communicate and dispatch delivery staff
Ensure staff are utilizing the agency's timeclock appropriately, and that time is being recorded in alignment with hours worked
Manage, coordinate, and approve time off requests for direct reports
Schedule and facilitate café manager and MOW driver meetings
Prepare and deliver yearly evaluations for driver/dispatchers and café managers
Administration duties
Inventory and order office supplies, review weekly

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