- Lead and manage the Sales Contact Center, ensuring efficient operations and an elevated level of customer satisfaction, to include working in a highly matrixed environment to develop the customer journey and enhance the customer experience.
- Responsible for leading and optimizing the sales processes within the Sales Contact Center. They will lead teams to enhance sales efficiency, strategic direction, budget and performance accountability, and revenue growth.
- Analyze performance metrics and implement improvements to achieve sales targets and customer service goals. Develop and implement new KPI's, metrics, and analytic based data solutions for optimizing the Sales Contact Center to ensure optimal sales targets are achieved in the future.
- Proactively monitor Inside sales and sales organization efforts and identify opportunities for sales process improvements.
- Recommend and Implement technologies to monitor the Inside Sales department through sales reports and other intelligence.
- Provide recommendations of tools and resources to drive Inside Sales organizational alignment, improve buyer engagement, and improve the overall efficiency and effectiveness of the salesforce.
- Collaborate with senior leaders to develop and execute a comprehensive B2B engagement strategy through virtual and technology driven sales programs, targeting key agencies, associations and union stakeholders and decision-makers within targeted client organizations.
- Collaborate with senior leaders to ensure revenue growth alignment from an organizational perspective with a focus on driving near-term results.
- Implement and refine technology driven B2B sales development programs to continuously drive revenue growth and market share.
- Stay abreast of industry trends, competitive landscape, and regulatory changes affecting the Federal health plan sector.
- Conduct market research to identify opportunities for growth and develop strategies to capitalize on market dynamics.
- Take on responsibilities for the following areas in Inside Sales: planning and forecasting, budgeting, commissions and incentive reporting, sales research, trend reporting, and analysis.
- Bachelor's degree in business, marketing, or a related field
- Additional relevant experience may be considered in lieu of education.
- Requires 10+ years of health care or health insurance related business development and account leadership experience.
- Minimum requirement of 5+ years of people management experience.
- Proven experience in a senior leadership role, preferably in the healthcare or insurance industry.
- Demonstrated success in implementing, managing, and optimizing Sales Contact Centers.
- Proven experience in distribution partner development and B2B sales, with a record of driving revenue growth.
- Strong relationship-building skills, particularly with C-Suite and Senior level leaders.
- Analytical thinker with the ability to analyze market trends and develop effective growth strategies.
- Excellent communication and negotiation skills.
- Experience managing teams to accomplish goals.
- Proven experience collaborating in highly matrixed environments.
- Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office.
- A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required.
- Latency (ping) response time lower than 80 ms
- Hotspots, satellite and wireless internet service is NOT allowed for this role.
- A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
- Competitive pay/salary ranges
- Incentive plan
- Health/Vision/Dental benefits effective day one
- 401(k) retirement plan: company match - dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution
- Robust employee well-being program
- Paid Time Off
- Personal Community Enrichment Time
- Company-provided Basic Life and AD&D
- Company-provided Short-Term & Long-Term Disability
- Tuition Assistance Program
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Director Sales Enablement - Lee's Summit, United States - Government Employees Health Association
Description
GEHA (Government Employees Health Association, Inc., pronounced G.E.H.A.) is a nonprofit member association that provides medical and dental benefits to more than two million federal employees and retirees, military retirees and their families. We celebrate diversity and are committed to creating an inclusive environment for all employees.
GEHA has one mission: To empower federal workers to be healthy and well.
Offering one of the largest medical and dental benefit provider networks available to federal employees in the United States, GEHA empowers health and wellness by meeting its members where they are, when they need care. We serve our members with products they value and a personalized customer experience, sustained by a nimble and efficient organization.
The Dir - Sales Enablement plays a pivotal role in driving sales and growth initiatives of our Federal Employee, Federal Retiree/Annuitant and Military Retiree health plan. This position requires a seasoned professional with a strong background in managing and optimizing Sales Contact Center, the development and execution of new B2B sales programs through technology and virtual channels. In addition, this position will develop, plan, lead, execute multiple and varied innovations and projects that lead to continuous improvement, ongoing efficiencies, and excellent customer service to internal and external constituents within the Sales organization.SKILLS
Duties and Responsibilities:
Sales and Growth:
Market Analysis and Strategy:
Knowledge, Skills, and Abilities
Work-at-home requirements
How we value you
Please note that the salary information is a general guideline only. GEHA considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.
The annual base salary range for this position is $142,345 - $200,655 USD.GEHA is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. GEHA will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. We are committed to creating an inclusive environment for all employees. Our diversity drives innovation deepens connections and strengthens our organization.
GEHA is headquartered in Lee's Summit, Missouri, in the Kansas City area. We recognize the importance of balance and flexibility and offer hybrid and work-from-home options for many of our roles.
