Customer Service Representative - Lees Summit, United States - Apex Systems

Apex Systems Lees Summit, United States

2 weeks ago

Technology / Internet

Description

2+ month W2 contract

Rate: $24 an hour

ON-SITE in Lee Summit, MO

Part/Full time available-20-35 hours per week

Start Date: 5/27

OVERVIEW

Our client recently acquired an AI tool to help retailers unify the in-store and online shopping experience for customers no matter how they choose to shop. Cutting-edge, AI-powered tools bring together online and offline shopping to create a completely new in-store experience for customers.

About

Our client builds smart shopping tools powered by deep learning and computer vision to enable a seamless grab-and-go retail experience. We differ from other emerging cashierless technologies because we are the scalable solution. The autonomous checkout technology is plug and play, meaning it requires no in-store renovation, no operational overhaul, no heavy computations, or endless image labeling. Any retailer can incorporate the tool and their entire store is upgraded with cashierless capabilities. We are already live in-stores and our customers love us

Do you enjoy promoting products? Are you comfortable talking to strangers? Do you like technology? Are you looking for a role that provides flexible hours? If so, join us as our Brand Ambassador

ABOUT THE ROLE

As the Brand Ambassador, you will be the face of the AI shopping tool and be the first impression for our brand and the stores we represent.

ABOUT THE JOB

Engaging with customers as they enter the store; demonstrate how the Caper products work and encourage usage
Assisting customers throughout their end-to-end experience to ensure their journey is smooth and seamless from onboarding, to adding their first items, to completion of checkout on the cart
Acting as the go-to resource for all customer and store team needs by resolving customer or cart issues as they arise
Gathering feedback from customers on their experience and reporting to the Caper team
Ensuring that opening and closing tasks are completed to ensure cart availability for customers
Monitor adherence to Caper cart-related processes at the store. Identify and surface process gaps to the Caper team to collaborate on and support continuous improvement.
Ensure store setup and marketing materials reach pre-defined standards and surface opportunities for improvement
Mentor ambassadors to improve promotional and customer service skills. Identify and share best practices to optimize customer experience, retailer satisfaction, and Caper cart adoption
Ensure ambassador team has all necessary equipment/materials to effectively complete duties and alert the appropriate team(s) when additional equipment/materials are needed

ABOUT YOU

Friendly, personable, able to build lasting relationships with customers and store staff
Willing to go out of your way to help the customer, to provide exceptional customer service in order to drive usage and ensure the customer is as satisfaction
Able to think on your feet and problem solve on the spot as issues arise
Ambitious, sales-driven, and willing to grow at a small technology start-up
Interested in technology and how technology shapes the retail landscape

You have...

Customer-oriented approach
Demonstrated experience driving exceptional customer service
Bonus: Any previous working experience as an on-site promoter, or in retail, hospitality

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