Customer Service Representative - Lee's Summit, United States - Aspen Contracting

Aspen Contracting Lee's Summit, United States

5 days ago

Description

At Aspen, we put people first. Our core values are Dependability, Integrity, Motivated, being Strong and Professional. If you share these values, you belong at Aspen. We are a national roofing, siding, and gutter contractor that services residential homes, commercial properties, and new construction builders with A+ rating through the Better Business Bureau. We are driven by serving our customers through extraordinary service experience and have pioneered business operations in the industry for a higher standard.

Shifts:

Mon -Fri 1pm to 10pm (FT) or Mon-Fri 5pm-10pm (PT)

Pay:

$16-$18/ hour

Requirements:

3+ years phone-based customer service or administrative work -3+ years in a professional office environment.
Microsoft Word & Excel experience.

Responsibilities, Duties, Main Job Tasks & Responsibilities:

Direct connection with customers by phone, email and/or chat
Respond promptly to customer inquiries
Handle and resolve all customer questions and concerns
Perform customer verifications
Direct requests and unresolved issues to the designated resource
Keep records of customer interactions and transactions
Record details of inquiries, comments, and complaints
Maintain customer databases
Communicate and coordinate with internal departments and employees. Working as office support team to approve incoming projects and process paperwork.

Competitive compensation and benefits package, including:

Medical/Dental/Vision/Prescription Drug
Competitive Hourly Wage & Profit Sharing
401K Plan including a Company Match

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