Customer Service Representative - Buckner, United States - Crimson Enterprises

Crimson Enterprises

Verified Company

Buckner, United States

3 weeks ago

Posted by:

Meredith Sinclair

beBee Recruiter

Description

From the natural gas network to the network for green gases: Pfalzgas GmbH, based in Frankenthal, is the leading regional natural gas provider in Rhineland-Palatinate.

As a forward-thinking energy service provider, we are committed to transforming our gas networks to ensure a secure and sustainable energy supply for over customers in the future.

Join us and use your skills to help us successfully meet this challenge. We are currently seeking a full-time (38 hours/week) Customer Service Representative to join our team in Frankenthal.

The main responsibilities include independently handling customer inquiries (in person, over the phone, and in writing), including complaints and dispute cases, as well as maintaining and evaluating customer data (account clarification/processing of system-generated clarification cases).

Other tasks include providing "shared service" for the network and supplier market roles.

The ideal candidate should have a completed commercial education, ideally with knowledge of the energy industry and processes, or experience in energy billing or debt management.

Good MS Office skills, ideally also SAP IS-U, as well as a confident demeanor and good communication skills (including with difficult customers), initiative, and the ability to work independently are also required.

We offer a modern workplace with flexible working hours (flextime) and the option to work remotely in a motivated team, short decision-making processes, and flat hierarchies.

This is a varied and responsible position with a competitive salary, company pension plan, and attractive benefits such as job bikes and a cante