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    Concierge (Full-Time) - Austin, United States - AT&T Hotel & Conference Center

    AT&T Hotel & Conference Center
    AT&T Hotel & Conference Center Austin, United States

    1 week ago

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    Full time
    Description
    Come join our team as our next Concierge at the AT&T Hotel and Conference Center, located in the heart of the UT campus Hook'em

    Principle Responsibilities &

    Position Purpose:

    To provide assistance and services to guests in order to ensure that their arrival, departure and in-house experience is pleasurable and informative.

    Colleagues turning moments into memories for our guests by being ambassadors for our hotel and our community.

    Being part of a cohesive team that is knowledgeable whose insight into their destination's best offerings will create a personalized and memorable guest experience.


    ESSENTIAL FUNCTIONS

    • Provide information on hotel's dining facilities and make reservations.
    • Offer suggestions and make reservations for guests at other restaurants.
    • Will be fully knowledgeable about local restaurants, their offerings, price ranges, etc., and be able to direct guests to those restaurants.
    • Able to give directions
    • Arrange for tickets to sporting events or theatre performances
    • Obtain information on flight schedules and make or confirm airline reservations
    • When guests require additional information not readily available, will make calls and inquiries to locate needed information.
    • Will be responsible for guest credit card information and scheduling for guests
    • Offer engaging service as appropriate for the guest - directions, map transport, dining, contacts, etc.
    • Provide information about outside stores, parks, sports and recreational facilities, etc.
    • Inform guests about all forms of ground transportation and make arrangements
    • Will report all complaints about hotel services and facilities immediately and in accordance with hotel policy and follow through to ensure they have been resolved
    • Knowledgeable about all hotel amenities
    • Assist guests with luggage retrieval and storage
    • Coordinate luggage delivery and holding for queued guests with Guest Services team
    • Develop and maintain contacts and professional working relationships with the community, hospitality & service partners in the area
    • Maintain communication of up to date, accurate information between guests, staff, management and our hotel partners on a daily basis
    • Liaise with all departments to ensure a seamless guest experience
    • Participate in monthly departmental communication and educational meetings
    • To be conversant with all hotel promotional programs (guest related)
    • Ensure cleanliness of concierge desk
    • Answer phones following Hotel's telephone etiquette standards
    • Welcomes and assists guests' according to PLATNIUM SERVICE Standards.
    • Providing an excellent first impression to guests
    • Greets all guests courteously, using the guest's name whenever possible.
    • Demonstrates PLATNIUM SERVICE Standards in all interactions.
    • Remains observant and responds to each guest who passes through lobby.
    • Follows Occupational Health & Safety regulations.
    • Reports suspicious people, behavior, and vehicles to Security
    • Ensures adherence to Code of Ethics

    OTHER DUTIES

    Assimilate into The AT&T Executive Education & Conference Center Family, the PLATINUM SERVICE culture through understanding, supporting and participating in all elements of PLATINUM SERVICE.

    Demonstrate working knowledge of the service standards.

    Regular attendance in conformance with the standards, which may be established by Flik from time to time, is essential to the successful performance of this position.

    SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

    The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.


    • Ability to arrive to work on time and when scheduled.
    • Ability to stand on feet up to 8 hours a day and work in a fast-paced environment
    • Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
    • Must be able to handle a multitude of tasks in an intense, ever-changing environment.
    • Must be flexible in terms of working hours.

    QUALIFICATION STANDARDS

    EDUCATION
    High school diploma or equivalent vocational school


    • Previous Hotel Concierge experience an asset
    • Strong knowledge of the city and culture an asset
    • Interest or membership in Les Clef's d'Or highly encouraged
    • Must possess a professional presentation
    • Must possess outstanding guest services skills, sophisticated verbal & written communication skills
    • Computer literate in Microsoft Windows applications required
    • Strong interpersonal and problem solving abilities
    • Highly responsible & reliable
    • Ability to work well under pressure in a fast paced environment
    • Ability to work cohesively as part of a team
    • Ability to focus attention on guest needs, remaining calm and courteous at all times

    EXPERIENCE LICENSES OR CERTIFICATES
    Driver's License required. (I have questions regarding how stringent we are on this for this position)


    GROOMING
    All team members must maintain a neat, clean and well-groomed appearance (specific standards available).


    OTHER
    Proficient in the English language (verbal & written), second language is an asset.

    *AT&T Hotel and Conference Center participates in E-verify. Applicants must have valid and current authorization to legally work in the U.S.

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