Client Concierge - Austin, United States - Ben Kinney Team, at Keller Williams - Powered by PLACE

Description

The Client Concierge role is responsible for managing, communicating with, and driving business from incoming inquiries, current database of leads, and database of past clients and friends of the Ben Kinney Team (BKT).

The Client Concierge will regularly communicate with, set appts with, and solicit repeat and referral business from incoming inquiries, current database of leads, and database of past clients and friends of the Ben Kinney Team (BKT).

In addition, the Client Concierge will work in partnership with our Business Operations and Marketing Team on various initiatives to drive and enhance sales productivity to meet and exceed productivity goals throughout the year.

The Client Concierge activities to meet this primary objective is fluid and may change as market and business dynamics dictate at different times.

• 411 monthly for business and personal growth, with weekly accountability conversations with Director of Operations. Weekly report on numbers and business plan in the form of a 135 with actionable strategies.
• Interface with Business Operations and Marketing Team and Agent Partners on inhouse events, client events, and acknowledgement of Agent Partners, including contests, birthdays, rewards.
• Systematically communicate with Executive Leadership Team, Business Operations and Marketing Team, and Agent Partners with feedback from interaction with current and past clients. Provide constructive feedback for improvement and provide "props" to Agent Partners who get exceptional results.

• Attend PLACE events, and/or other trainings/events as suggested by Director of Operations.

• Support Business Operations and Marketing Team for digital and inperson events.

• Communicate with past clients and BKT friends on a consistent basis with the specific intent of gaining repeat and referral business from the database.
• Provide concierge services per the annual plan to recognize events in clients' lives.
• Implement plan for high level followup with sellers before, during, and after the sale.
• Implement plan for high level followup with buyers before, during, and after the sale.
• Implement plan for high level followup with landlords and tenants before, during, and after the transaction.

• First point of contact for incoming property inquiries, leads, referrals, etc.
• Scheduled calling new touches.
• Scheduled followup calls.
• Scheduled followup for 90 day after sale action plan.
• Scheduled client touches for special occasions and/or events.
• Document all calls and touches in CRM.
• Circle prospect company's just listed/just sold if Partner Agent has not.
• Any other activities to meet primary goal.

• Introduce top level talent for the team and for your personal profit share.

• Track units, GCI, and volume from business generated by your efforts.
• Work with any personal family and friends as clients, if licensed.

• Strong written and verbal communication skills
• Organizational and project management abilitiesAbility to focus and complete tasks in a fastmoving environment

• Calm under pressure
• Learningbased
• Servicebased attitude
• Proven ability to succeed
• Leadership and consensus building skills
• Real Estate license (not mandatory)

This job description is intended to provide a general overview of the position and does not encompass all tasks or responsibilities that may be required.

• Flexible schedule
• Paid time off
• Parental leave
• Professional development assistance
• Referral program

• Are you comfortable with hourly compensation and a resultsfocused bonus structure?

• Spanish (preferred)

• Real Estate License (preferred)