Concierge Assistant - Austin, United States - Boston Consulting Group
Description
WHAT YOU'LL DO:
The Concierge position is a highly visible role, serving as the first point of contact for all clients and visitors to BCG Austin.
Acting as first point of contact for guests and local office staff, maintaining the general appearance of local office and office equipment, stocking and maintaining kitchens and all common areas, fulfilling meeting/event and print job requests, supporting local office affiliation, assisting with building services requests and performing other tasks as necessary.
This is a Monday-Friday in office role (Hours: 7:45a - 4:15p with 30 minute lunch or 7:45a - 4:45p with hour lunch)Responsibilities will include:
- Greet and direct visitors to destination in a professional and courteous manner and offer amenities (i.e. water, restroom)
- Handle guests' individual needs during their stay, including office assignments and other administrative requests as necessary
- Manage catering support for meetings and the weekly Friday catering
- Maintain general cleanliness of the Reception/Café areas on a daily basis along with the office as a whole, including starting/emptying dishwashers, rinsing dishes, wiping down microwave, refrigerator, and other appliances (espresso machine, etc) as needed
- Replenish snacks and drinks throughout the day
- Assist with basic IT requests (i.e. guest Wi-Fi login details)
- Communicate regularly with other Office Experience team members to help with facilities projects, office space management, submit work orders, track repairs, track Certificates of Insurance for vendors, and needs around the office
- Create employee access badges, liaise with building security to ensure seamless entry into the building and office; audit regularly to ensure compliance with BCG security protocols
- Work closely with Events Team to maintain office meeting and events calendar
- Support functional groups (i.e.
YOU'RE GOOD AT:
Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business and in keeping with BCG's values and culture- Handles challenging situations with poise, understanding, and tact, and displays a high degree of professionalism- Experience working successfully within a complex matrix structured organization is essential- Displays service-oriented mentality and responds to customer needs with a sense of urgency- Highly responsive, flexible, team player and able to display confidence in handling a high volume of phone calls- Consistent, dependable and accurate in completing responsibilities/tasks- Excellent organization and time management skills with ability to manage competing priorities effectively- Meticulous attention to detail and accuracy- Excellent written and verbal communication skills- Demonstrates maturity, poise, diplomacy and tact in a situation.
YOU BRING (EXPERIENCE & QUALIFICATIONS):
Openness and receptiveness to meeting new people - culturally sensitive and have a passion for making guests and colleagues feel at home and welcome with a sense of pride- Bachelor's or Associate's degree strongly preferred, or equivalent relevant experience- Minimum 1-3 years of administrative support, or customer service experience, in a fast-paced environment- Flexibility to work overtime as necessary- Proficient computer skills: MS Word, Excel, PowerPoint, Graph, Outlook, and Internet Explorer - willingness to learn new systems is relevant to the needs of the operation- Hospitality experience preferred.
YOU'LL WORK WITH:
You will work closely with the Office Experience team to provide support to our business services, consulting staff, and visitors to BCG's office.
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