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    Senior Technical Product Manager - Scottsdale, United States - Dutch Bros.

    Dutch Bros.
    Dutch Bros. Scottsdale, United States

    2 weeks ago

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    Description
    Who we are
    Dutch Bros puts people first in everything we do.

    Joining our team gives you the opportunity to build a compelling future while making a massive difference in the lives of our customers and communities.

    We love people and we love OUR people Here's what we offer

    Here at Dutch Bros, we want our employees to feel valued, and we recognize there's more to value than a salary.

    The following benefits and perks were hand-picked to cater to our diverse employee base:

    Medical/Dental/Vision/Short Term Disability/Life insurances
    Paid Sick Days
    401(k) plan with employer match after one year of employment
    Education Benefit Program
    Vacation/Floating Holidays/Paid Time Off
    Paid Parental Leave
    Flexible Schedule
    Paid Volunteer Days
    Various employee discounts
    Office perks, such as hi-lo desks, snacks provided daily, casual dress code, and an in-house coffee bar with a dedicated Broista

    Position Overview:


    Dutch Bros is seeking a highly motivated and experienced Senior Technical Product Manager to join a dynamic and growing Product team.

    Acting as the customer and Broista advocate you will work closely with cross-functional stakeholders to define and prioritize features with the mission of providing a best-in-class experience for our customers, Broistas, and everyone who engages with our brand.

    This role will assume the responsibility for the strategic value, usability, and performance of one or more technology platforms including those such as the Dutch Bros Mobile App, CRM, CDP, Loyalty, Restaurant Technology, and Customer Engagement Platforms as well as integrations between systems.

    As the Senior Technical Digital Product Manager of Digital Marketing Technology, you will serve as a team leader, problem solver, mentor, and subject matter expert on relevant Systems in a new and growing team with the ability to help shape the future of the Product team at Dutch Bros.

    Key Results Area (KRAs)
    Introduce products that provide best-in-class customer experience and help drive Broista satisfaction:

    Gain clear understanding of organizational priorities and lead efforts in defining product vision, goals, and strategic roadmaps across your product domain.

    Collect, analyze and prioritize feedback from customers, stakeholders and other teams to shape requirements, features and end products

    Effectively manage expectations by partnering closely with marketing, operations and technical teams to ensure that all perspectives are heard, and product decisions, deliverables and timelines are proactively communicated.

    Act as a technology steward and develop deep technology understanding by working closely with development teams to provide guidance, clarification, and support throughout the product development lifecycle.

    Collaborate with user experience (UX) designers and usability experts to ensure that IT solutions provide an intuitive and user-friendly experience for our broistas and digital customers.

    Lead innovation by gathering market research and competitive analysis to identify emerging trends, assess industry competition, and recommend strategies for maintaining a competitive edge in the QSR space.


    Lead delivery and execution of the Product roadmap:

    Plan and coordinate all aspects of product releases, including new product and feature rollouts, bug fixes, and system enhancements, ensuring smooth transitions and minimal disruption to end-users.

    Work with cross functional teams to develop release strategy – inclusive of implementation plans, training materials and release notes for new releases, features, and functionality

    Collaborate with stakeholders to define test plans, conduct user acceptance testing, and gather feedback to refine product features and ensure high-quality deliverables.

    Oversee definition of and report on key performance indicators (KPIs) and metrics to monitor the effectiveness and adoption of technical solutions.

    Produce and maintain documentation related to managed systems including roadmaps, SLA targets, knowledge base articles, features, releases, data flows, functional specification, troubleshooting, support, training, etc to be consumed by internal teams
    Serve as the primary contact for vendor partners including engagement between partners and stakeholders, escalation of support issues, and collaborating to resolve technical issues
    Foster a culture of collaboration and continuous improvement by evangelizing guiding principles, best practices and strategies for a growing Product team:
    Mentor and collaborate with the Product team to develop the competency of technical products. Guide junior team members in strategy, alignment, analysis, and execution tasks
    Participate in development of Dutch Bros product management framework, emphasizing transparency, expectation management, continuous improvement, and efficient operating model of the Product team
    Contribute to learning activities around modern agile design and development core practices
    Actively participate and lead in talent acquisition, development, and retention activities in support of the team
    Work with the cross-functional teams to continuously assess progress, disseminate lessons learned, and understand next steps to foster a fail-safe environment for all
    Other duties as assigned
    Job Qualifications
    Minimum of 8 years of experience in the QSR, Retail, or Technology industry required, preferably with experience in digital products
    3-5 of the required years specifically Product Management experience using Agile/Scrum methodology, required
    Bachelor's Degree in a Related Field (Business, Business Information Systems, Information Technology, Marketing, etc.), preferred.
    Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
    Expertise in product management, and product and software development life cycles.
    Understanding of product strategy development and roadmapping tools.
    Experience with market research tools and techniques.

    Strong analytical and problem-solving skills, with the ability to translate business needs into actionable product requirements, while also condensing complex technical concepts into non-technical language for stakeholders.

    Knowledge of data analysis and reporting tools.
    Experience working with consumer-facing mobile application development, preferred.
    Experience with Customer Engagement platforms such as Loyalty, CDP, CRM, Marketing Automation, Messaging, Online Ordering, etc., preferred.
    Experience with UI / UX design, and tools such as G Suite, JIRA, Mural, , preferred
    Experience overseeing product releases for in-house and SaaS solutions, preferred
    Certifications in product management are a plus

    Location Requirements:
    This position is based in Phoenix, AZ, and requires four days in the office

    Physical Requirements:
    Occasionally move or lift office items
    Must be able to work in an office environment
    Must be able to communicate in an effective manner to perform job duties
    Vision must be good or corrected in order to perform essential job duties
    Hearing must be good or corrected in order to have the ability to understand information to perform essential job duties
    Ability to read and write in English in order to process paperwork and follow up on any actions necessary

    Compensation:
    $126, $146,989.22
    If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us

    #J-18808-Ljbffr
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