IT Support Specialist - Gurnee, United States - Warren-Newport Public Library District

Warren-Newport Public Library District Gurnee, United States

3 weeks ago

Description

Department: Information Technology

Reports To: Head of Information Technology

About Us: We're a modern library providing exceptional services to our community. We're looking for a passionate IT Support Specialist to join our team and play a key role in keeping our technology running smoothly.

What You'll Do:

Provide first-line technical support to library staff and patrons, assisting with hardware, software, network, and AV equipment issues.
Troubleshoot and resolve a wide range of technical problems using your strong analytical skills.
Install, configure, and maintain library technology infrastructure including computers, peripherals, and network devices.
Proactively monitor and maintain library systems for optimal performance.
Assist with software upgrades and ensure minimal disruption to operations.
Provide user training on library technology tools and resources.
Collaborate with vendors and contractors on maintenance, IT projects and purchases.
Contribute to the development and implementation of IT policies and procedures.

Requirements

You're a Perfect Fit If:

You have an Associate's degree in IT or a related field, or 2+ years of relevant experience.
You possess strong technical skills in hardware, software, networking, and troubleshooting.
You have experience with Windows and Mac operating systems.
You are an excellent communicator who can explain complex technical issues in a clear and concise way.
You are a team player with a positive and service-oriented attitude.
You are proficient in problem-solving and possess a strong analytical mind.
You are self-motivated and can work independently while also collaborating effectively with others.

This full-time non-exempt position works 37.50 hours a week with a starting hourly range of $24.67-$26.17 (DOQ). Hours are Monday from 1:00 to 9:00 p.m., Tuesday through Friday from 9:00 a.m. to 5:00 p.m. and one Saturday shift per month. Saturday hours are from 9:00 a.m. to 5:00 p.m.

Benefits include paid time off, medical, dental and vision insurance and required participation in IMRF (Illinois Municipal Retirement Fund) pension plan.

*Apply by visiting our website and clicking on Jobs at WNPL. Please include a cover letter, and resume. Applicants applying directly through our website will receive emails from and should add that address to their safe sender list. No phone calls, emails or in-person inquiries please. *

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