IT Support Specialist - Gurnee, United States - Abbott Laboratories Employees Credit Union

Abbott Laboratories Employees Credit Union Gurnee, United States

1 month ago

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Description

Job Description

Summary: Maintains ALEC's End User hardware and software by utilizing the IT Service Desk. The IT Support Specialist maintains user accounts, access levels, software and hardware. Works directly with other IT/IS representatives to secure, implement, and maintain ALEC's Information Systems. The individual will spend most their time actively monitoring the IT Service Desk to ensure co-worker information technology requests are properly addressed.

ESSENTIAL FUNCTIONS:

Provides first line of support to end-users for hardware/software issues via Service Desk, phone, remote access, or in person to resolve issues. Roughly 70% of time will be focused on supporting the IT Service desk.
Performs system access maintenance including setting up user accounts, permissions, and password resets
Creates and installs laptop and computer builds
Provides support for LAN/WAN/VOIP systems
Creates and maintains reports for hardware and software inventories
Designs and carries out independent projects as assigned
Collaborates with IT Team members to optimize credit union information systems
Provides technical support and guidance to end users.
Works with Information Security area to harden ALEC's end user devices including network printers, computers , and audio visual devices
Participates in on-call rotation as scheduled and directed by the Manager of IT Infrastructure.
Diagnoses, Troubleshoots, and resolves hardware, software, or other network and system problems in collaboration with vendor support.
Creates and maintains area support documentation including procedures.
Maintains and support audio visual and phone systems.
Responsible to analyze, configure, update, patch and cycle credit unions hardware as directed.
Responsible to maintain a professional look and feel of information systems, including cable management and preventative maintenance of equipment.
Assists in patching applications using service desk software
At times, will need to be able to work outside of normal working hours to support department needs, including weekend remote support while headquarters' service center is open
Other duties as may be assigned

QUALIFICATIONS:

Education Required: High School Diploma or Equivalent (GED)
Education Preferred: Associate degree, or working towards one, in a technical or business concentration
Experience Required:
- Two (2) years of experience in a customer service or technical-related position
- Two (2) years of information technology experience

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