Manager, Revenue Cycle- Accounts Receivable - Dallas, United States - Surgical Notes

Description

Manager, Revenue Cycle- Accounts Receivable

Within Surgical Notes RCM, our teammates play a critical role. The

Manager, Revenue Cycle- Accounts Receivable

will oversee, enhance, and maintain a properly functioning revenue cycle process through staff development, work integrity and team performance.

The Revenue Cycle Manager is responsible for managing a team of Medical Collectors / Accounts Receivable Representatives to effectively oversee revenue cycle operations for one or more clients.

This role is responsible to meet or exceed revenue, metrics and objective goals established for the department. This position requires the ability to work in a fast-paced environment.

The perfect candidate will have an understanding of various insurance carriers, including; Medicare, Medicaid, Workers Compensation, Personal Injury, HMOs, contracted and non-contracted plans.

The candidate should be able to recognize issues and effectively resolve them as well as communicate all issues to the Account Manager.

This position will require the reporting of all ASC KPI metrics to the Account Manager and Vice President and will be accountable for the adherence of strict metrics.

You will be required to work independently, resolve issues with a plan of resolution, and report any delays or issues.

External Title:
Manager, Revenue Cycle AR


Internal Title:
US RCM Manager

Reports to:
Senior Revenue Cycle Manager

Duties/Responsibilities:
Provide optimal customer service to both our clients and internal team.
Track and communicate key metric measures
Manage the operations and revenue cycle functions for assigned client(s) to successfully achieve financial and productivity goals
Oversee the daily operations of collections team
Perform regular communication with external clients including ownership of outcomes and deliverables
Provide daily management and support to team to ensure they are working effectively and correctly completing assigned tasks
Regularly conduct audits of team members and provide individual feedback monthly (minimum); identify needs for and provide training to address any competency and quality gaps in performance
Provide oversight and ownership for client accounts receivable and develop plan for maintaining proper coverage on all accounts
Troubleshoot problematic accounts, identify trends and root causes, and lead internal and interdepartmental initiatives to resolve issues
Demonstrate a high level of commitment to customer service in responding to the needs of internal and external parties or departments
Pull Pending Direction from client worklist for status codes and send updated report weekly

Create action plan to drive AR reduction, track progress for AR action plans and any AR aging off target, ensure team is aware of and following payor rules and guidelines, identify payor contractual issues that need addressed.

Review and confirm correct usage of contractual and backend adjustment journal codes
Review worklist and productivity
Conduct weekly AR team meetings and 1:1 meetings
Review credit and small balances
Maintain communication and escalate issues as needed to Senior Manager
Other responsibilities as assigned

Role Information:
Full-Time
Exempt
Eligible for Benefits

Remote:
The minimum bandwidth requirements are 10 Mbps upload and 50 Mbps download speeds. The recommended bandwidth requirements are 20 Mbps upload and 100 Mbps download speeds.
Job Requirements
Required Knowledge, Skills, Abilities & Education:
High school diploma or equivalent
3 years of experience in ASC, Hospital management, or with other healthcare provider revenue cycle operations
3 years of management experience in revenue cycle managing either people or projects
3 years of experience with Accounts Receivable
Knowledge of ICD-10, CPT code, EOBs, financial reports, state and payer specific rules
Understanding of HIPAA regulations
Working knowledge of all major payers includeing Workers Compensation and Auto
Ability to work under pressure while successfully meeting deadlines
A positive, open and friendly attitude to colleagues and clients
Excellent organization, time management, and prioritization skills required
Superior customer service and professionalism
Research capabilities when confronted with an issue
Advanced Microsoft Excel skills
Ability to work independently and as part of a team
Strong attention to detail and speed while working within tight deadlines
Exceptional ability to follow oral and written instructions
A high degree of flexibility and professionalism
Excellent organizational skills
Outstanding communications skills; both verbal and written
Preferred Knowledge, Skills, Abilities & Education
Associate's Degree in Healthcare Management, Business Management or related field
Experience working in the majority of the following

Practice Management Systems:
Amkai, HST, SIS, Advantx, Vision, EPIC Resolute, etc.
Experience with Accounts Receivable in an ASC
Strong Microsoft Office skills in Excel, Outlook, and Teams

Physical Demands:
Sitting and typing for an extended period of time
Reading from a computer screen for an extended period of time
Speaking and listening on a telephone
Working independently
Frequent use of a computer and other office equipment
Work environment of a traditional fast-paced and deadline-oriented office
Leadership
Customer Service
Initiative
Attention to Detail
Communication
US Pay Ranges

$66,560

$66,560 USD
About Surgical Notes
Surgical Notes is the premier ASC revenue cycle management and billing services partner.

Our expert teams with ASC-specific experience provide scalable billing, transcription, coding, and document management services and solutions that fully integrate with all leading ASC practice management systems.

The largest management companies and hundreds of ASCs that partner with Surgical Notes experience and benefit from immediate operational and financial improvements that exceed industry performance levels.

Surgical Notes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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For government reporting purposes, we ask candidates to respond to the below self-identification survey.
Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

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A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S.

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