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Stafford

    Digital Sales Account Manager - Stafford, United States - Puffer-Sweiven

    Puffer-Sweiven
    Puffer-Sweiven Stafford, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Company Description:

    For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

    Specialties:

    As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

    • Process Control & Safety Systems
    • Control Valves & Regulators
    • Isolation Valves & Actuation
    • Oil & Gas Automation
    • Reliability Solutions & Services
    • Pressure Management
    • Specialty Pumps & Rotating Equipment
    • Instrumentation
    • Maintenance & Repair Services

    Duties and Responsibilities:

    • Responsible for the maintenance and growth of professional business relationships with customers in selected accounts who influence the selection of regulator, control valve and actuation, products and services.
    • Proactively initiates contact with existing and prospective customers via digital communication tools including telephone, email, and video calls.
    • Establishes relationships and builds rapport to influence customer preference for Puffer products and repair services.
    • Identifies customer requirements, uncovers roadblocks, and demonstrates strong selling skills and account management capabilities to drive sales results.
    • Reviews customer inquiries, requests additional information/clarity, and closes sales opportunities.
    • Maintains a high degree of product and application knowledge.
    • Utilizes SalesForce and other applicable tools to manage business processes.
    • Ensures customer receives timely responses on requests.
    • Maintains comprehensive customer support with a primary base on customer retention.
    • Determines pricing strategy based on various factors for each customer.
    • Works with multiple departments and support staff to provide customer solutions quickly and efficiently.
    • Completes monthly sales reports and other required correspondence in a timely and effective manner.
    • Performs related duties as required.

    QUALIFICATIONS:

    Education/Knowledge:

    • BS/BA degree, engineering or associated technical degree preferred.

    Experience/Skills:

    • A minimum of 1-3 years proven inside sales experience, including selling products and/or services via phone or email, converting prospects remotely, and managing multiple high touch transactions.
    • Experience with sizing and selecting control valves, regulators, isolation valves, actuators is strongly preferred.

    COMPETENCIES:

    • Excellent prospecting, opportunity development, and virtual selling skills.
    • Excellent analytical and creative problem-solving skills.
    • Excellent organization and ability to multi-task.
    • Strong effective written and excellent oral communication skills with the ability to connect effectively across virtual platforms.
    • Strategic thinker- Cognizant of factors that may affect account strategy.
    • Strong customer service skills, including the ability to develop rapport and trust with customers while creating dependency.
    • Strong ability to interact effectively with all levels of customer contacts.
    • Strong interpersonal skills including engaged listening and acknowledging skills, as well as questioning and discovery skills.
    • Team player - Good conflict management/ consensus building skills.
    • Strong drive and initiative, highly motivated.
    • Strong negotiating skills.
    • Strong information management skills, including personal computer use.
    • Strong ability to manage customer expectations relative to deliverables and timeframes.
    • Exhibits strong self-management skills including a high degree of professionalism and dependability.
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