Jobs
>
New York City

    Hub Delivery Program AM Support - New York, United States - Amazon

    Amazon
    Amazon New York, United States

    2 weeks ago

    Amazon background
    Description

    In this Hub Delivery Program Support role, you will serve as a support layer to the Hub Delivery Account Management team.

    This role helps keep the Hub Delivery day to day operations run smoothly to ensure we deliver the best in class support for our Hub Delivery Partners (Small Business Owners).

    You'll accomplish this by working closely with account managers along with integrated internal team members of program managers and business development managers.

    You will assist in managing the partner pipeline, answering internal tickets, assisting with daily operations and maintaining the SOP's of Account Management.

    In this role you will be collaborating with a new team and new processes from scratch in a highly ambiguous environment that pushes forward Amazon's innovation in the last mile delivery space.

    Successful candidates are customer-centric, self motivated and data driven. They are strategic and hands-on with a passion for process improvement and thrive in an innovative, fast-paced environment. This role directly impacts our Hub Delivery Partners experience by helping uncover issues and implementing new solutions.
    Key job responsibilities

    • Manages Account Management SIM Internal Ticketing Folders and responds to all tickets within SLA.
    • Partner with internal teams to facilitate high quality solutions on behalf of Delivery Partners.
    • Monitors Hub Delivery Shared Inbox and directs incoming emails to internal team members.
    • Supports pipeline management including prioritizing launches of non-active partners and back-filling partner exits.
    • Provide weekly pre-launch delivery partner operational support.
    • Working with a sense of urgency to drive and deliver goals while maintaining a high quality of work.
    • Identifying opportunities for improving the partner experience and work collaboratively with team members to make improvements.
    • Using knowledge and skill to build, implement, and/or meet assigned goals.
    • Managing escalations on routine/predefined tasks.
    • Executing important tasks/activities independently.
    • Identifying day-to-day operational problems and suggests tactical solutions.
    • Creating and driving improvements to SOPs for gaps in existing processes.
    • Providing support for data collection including preparing reports and reaching out to internal stakeholders.
    • Assisting with monitoring partner and station quality and escalating misses to proper team members
    We are open to hiring candidates to work out of one of the following locations:
    New York, NY, USA
    Basic Qualifications

    • 2+ years of professional or military experience
    • Bachelor's degree or equivalent
    • 1+ years of working with computers and Microsoft Office products and applications experience
    • Experience analyzing data and best practices to assess performance drivers
    • Experience with written and verbal communication skills in English and Spanish (Preferred)
    • Flexible schedule, including some weekends
    Preferred Qualifications

    • Experience in relationship management within technology, startups, or SaaS Platforms
    Amazon is committed to a diverse and inclusive workplace.

    Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

    For individuals with disabilities who would like to request an accommodation, please visit
    Our compensation reflects the cost of labor across several US geographic markets.

    The base pay for this position ranges from $35,000/year in our lowest geographic market up to $84,100/year in our highest geographic market.

    Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

    Amazon is a total compensation company.

    Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

    For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
  • Zempleo Inc

    Program Support Specialist

    3 days ago

    Zempleo Inc New York, United States

    **OVERVIEW**: · Our client, one of the largest Energy companies in the US providing a wide range of Energy-related products and services to its customers, seeks an accomplished **Program Support Specialist.** · **JOB ID: ** · **TITLE: Program Support Specialist** · **DURATION: 6 ...

  • Suna Solutions Inc

    Program Support Specialist

    3 days ago

    Suna Solutions Inc New York, United States

    **Overview**: · Our client, one of the largest Energy companies in US providing a wide range of Energy related products and services to its customers, seeks accomplished **Program Support Specialist**. · ************ · ** Location: 4 Irving Place, New York, NY 10003** · ** Durati ...

  • Metropolitan Transportation Authority

    Director, Station Program Support

    6 days ago

    Metropolitan Transportation Authority New York, United States

    **Description** · Job Information: · Title: Director, Station Program Support (6967) · First Date of Posting: 04/12/2024 · Last Date of Filing: 05/03/2024 · Authority: TA · Department: Subways · Division Unit: Capital Programs · Reports To: Assistant Chief Officer, Program Manage ...

  • Amazon Services LLC

    Hub Delivery Program Support

    3 days ago

    Amazon Services LLC New York, United States

    Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays · - Bachelor's degree or equivalent · - 2+ years of Customer Service Experience · In this Hub Delivery Program Support role, you will serve as a support layer to the Hub Delivery Account Managem ...

  • The City University of New York (CUNY)

    Academic Student Support Program Specialist

    2 days ago

    The City University of New York (CUNY) New York, United States

    Academic Student Support Program Specialist · **POSITION DETAILS** · **"At Baruch College we believe that student success is everyone's responsibility"** · The Zicklin School of Business at Baruch College, City University of New York is seeking applicants for a full-time academic ...

  • CAMBA

    Program Supervisor, School-based Early Support

    6 days ago

    CAMBA Brooklyn, United States

    **Who We Are**:CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City. CAMBA serves more than 65,000 individuals and families each year, citywide, including almost 13,000 youth. Our 180+ programs in ...

  • Rutgers University

    Program Support Specialist

    19 hours ago

    Rutgers University New Brunswick, United States

    **Position Details**: · - Position Information**Recruitment/Posting Title** · - Program Support Specialist**Job Category** · - Staff & Executive - Project/Program Management/Planning**Department** · - RWJ-CARE-PCC**Overview** · - New Jersey's academic health center, Rutgers Biome ...

  • Amerit Consulting

    Program Support Coordinator

    1 day ago

    Amerit Consulting New York, United States

    Position: Program Support Coordinator · Location: New York, NY Hybrid) · Duration: 6 Months contract with possible extension · Pay Rate: $34/hr - $40/hr (depending on experience) · Job Description: · This position will be hybrid with 3 days onsite and 2 days remote. · The contra ...

  • Amerit Consulting

    Program Support Specialist

    1 day ago

    Amerit Consulting New York, United States

    Our client, Energy Utilities company, specializing in renewable energy production, is actively seeking an accomplished Program Support Specialist. · ___________________________________________________ · Note: THIS IS A HYBRID ROLE & ONLY W2 CANDIDATES. · *** Candidate must be aut ...

  • Amerit Consulting

    Program Support Assistant

    1 day ago

    Amerit Consulting New York, United States

    OVERVIEW: Our client, one of the largest Energy companies in US providing a wide range of Energy related products and services to its customers, seeks an accomplished Program Support Assistant (Application & Eligibility Review/ Data Analysis & Payment Preparation). · *** Candidat ...

  • ASRC Federal Holding Company

    Program Support 1

    1 week ago

    ASRC Federal Holding Company Atlantic City, United States

    Job Description · ASRC Federal Technical Services is seekingProgram Supportto join ourteam that supports the Federal Aviation Administration in Egg Harbor Township, NJ. This role will make an impact by meeting the future needs of our FAA customer that includes securing data acro ...

  • swipejobs

    Program Support Specialist

    3 days ago

    swipejobs New York, United States

    Our client is seeking a Program Support Specialist for a hybrid role in NYC · *Details: * · * $34 - $40 per hour pay rate · * Full Time · * Contract - 6 months · * Schedule: 9am - 5pm M-F · *What's in it for you?* · * Health, Dental, Vision insurance offered · * 401k options · * ...

  • The Educational Alliance Inc.

    Support Program Manager

    2 days ago

    The Educational Alliance Inc. New York, United States

    Job Description · Job DescriptionNew Country Day Camp is an open-tent community that celebrates and sustains joyful, outdoor summer experiences where all can thrive. We maintain a proud legacy as a Jewish camp comprised of a multicultural community, representing and celebrating t ...

  • JobsRUs

    Program Support Specialist

    3 days ago

    JobsRUs New York, United States

    Job Description · Job DescriptionJob Title: Program Support Specialist · Location: New York, NY 10003 · Schedule: Onsite/ Hybrid · Hours: 9am - 5pm · Pay Range: $34- $40/hr · Contract Length: 6 months · The Company has a need for additional contractual resources for the program d ...

  • MTA Construction & Development

    Manager Program Support

    1 week ago

    MTA Construction & Development New York, United States

    Job Description · Job Description This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire. · JOB TITLE: · Manager, Program Support · AGENCY: · Construction & Development · DEPT/D ...

  • MTA Construction & Development

    Manager Program Support

    1 week ago

    MTA Construction & Development New York, United States

    Job Description · Job Description This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire. · JOB TITLE: · Manager, Program Support · AGENCY: · Construction & Development · DEPT/DIV: · ...

  • MTA Construction & Development

    Manager Program Support

    1 week ago

    MTA Construction & Development New York, United States

    Job Description · Job DescriptionThis position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire. · JOB TITLE: · Manager, Program Support · AGENCY: · Construction & Development · DEPT/DIV: · D ...

  • Swipejobs

    Program Support Specialist

    3 days ago

    Swipejobs New York, United States

    Job Description · Job DescriptionApply Today, Work Today · Weekly Pay · Job Description: · Details: · $34 - $40 per hour pay rate · Full Time · Contract - 6 months · Schedule: 9am - 5pm M-F · What's in it for you? · Health, Dental, Vision insurance offered · 401k options · Work w ...

  • Person Centered Care Services Inc

    Program Coordinator of Employment Supports

    3 days ago

    Person Centered Care Services Inc Staten Island, United States

    **Why Join Our Team**: · Person-Centered Care Services is a not-for-profit organization that creates social change within communities by supporting people with disabilities on their journey to self-identity and acceptance. · suPPort: Our responsibility as human beings is to suppo ...

  • Person Centered Care Services Inc

    Program Manager of Community Supports

    3 days ago

    Person Centered Care Services Inc Staten Island, United States

    **Why Join Our Team**: · Person-Centered Care Services is a not-for-profit organization that creates social change within communities by supporting people with disabilities on their journey to self-identity and acceptance. · suPPort: Our responsibility as human beings is to suppo ...