Hub Delivery Program Support - New York, United States - Amazon Services LLC

Amazon Services LLC
Amazon Services LLC
Verified Company
New York, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

  • Bachelor's degree or equivalent
  • 2+ years of Customer Service Experience


In this Hub Delivery Program Support role, you will serve as a support layer to the Hub Delivery Account Management team.

This role helps keep the Hub Delivery day to day operations run smoothly to ensure we deliver the best in class support for our Hub Delivery Partners (Small Business Owners).


You'll accomplish this by working closely with account managers along with integrated internal team members of program managers and business development managers.

You will assist in managing the partner pipeline, answering internal tickets, assisting with daily operations and maintaining the SOP's of Account Management.

In this role you will be collaborating with a new team and new processes from scratch in a highly ambiguous environment that pushes forward Amazon's innovation in the last mile delivery space.

Key job responsibilities

  • Manages Account Management SIM Internal Ticketing Folders and responds to all tickets within SLA.
  • Partner with internal teams to facilitate high quality solutions on behalf of Delivery Partners.
  • Supports pipeline management including prioritizing launches of nonactive partners and backfilling partner exits.
  • Provide weekly prelaunch delivery partner operational support.
  • Working with a sense of urgency to drive and deliver goals while maintaining a high quality of work.
  • Identifying opportunities for improving the partner experience and work collaboratively with team members to make improvements.
  • Using knowledge and skill to build, implement, and/or meet assigned goals.
  • Managing escalations on routine/predefined tasks.
  • Executing important tasks/activities independently.
  • Identifying daytoday operational problems and suggests tactical solutions.
  • Creating and driving improvements to SOPs for gaps in existing processes.
  • Providing support for data collection including preparing reports and reaching out to internal stakeholders.
  • Assisting with monitoring partner and station quality and escalating misses to proper team members
Austin, TX, USA | New York, NY, USA

  • Experience with endtoend project management
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