Jobs
>
Seattle

    Program Manager, SPCS - Seattle, United States - Amazon Services LLC

    Amazon Services LLC
    Amazon Services LLC Seattle, United States

    3 weeks ago

    Amazon Services LLC background
    Full time
    Description

    Specialized Payments Customer Service (SPCS) manages and supports a team of CS agents spread across multiple sites that specialize in payment related contacts.

    This team supports the US (English and Spanish), Canada (English), and the EU5 countries: the UK, Germany, France, Italy, and Spain.


    Payment Business Operations has an opening for a Program Manager who thrives in a dynamic, fast-paced environment and has a strong training and development background.

    This role will be responsible for analyzing, designing, and developing high quality training content for technical and non-technical learning programs for Amazon's dedicated payment customer support's global teams.

    This role's primary focus is instructional design, eLearning content development, with secondary focus on curriculum management. This is not a training delivery role, as it does not involve regular classroom delivery of training. You will play a significant role in the development of a successful and effective global support team.


    In addition, this role will support with launch readiness for new payment methods, payments escalations resolution and supporting key roadmap initiatives such as international expansion.

    Key job responsibilities

    Some of the key job functions include:

    • Design and develop creative, learner-centered, performance-based training materials in multiple modalities including e-learning, blended learning content, videos, tutorials, etc.
    • Lead the development and implementation of new learning models and content design templates
    • Develop rapid and agile techniques and processes to create content for a frequently changing environment
    • Use curriculum development experience and data to influence prioritization of training materials to improve learner performance
    • Develop curriculum using multiple synchronous and asynchronous training modalities, including instructorled, microlearning, blended learning, and virtual training materials
    • Effectively manage multiple projects and initiatives from analysis to evaluation
    • Continuously selfeducate on the latest trends and practices in learning
    • The ideal candidate will be passionate about the growth and success of Amazon's dedicated Payment Customer Service teams and our customers.
    • Candidates will have experience in designing, developing, and implementing a wide range of largescale training solutions.
    We are open to hiring candidates to work out of one of the following locations:

    Seattle, WA, USA

    BASIC QUALIFICATIONS

    • 3+ years of program or project management experience
    • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
    • Experience using data and metrics to determine and drive improvements
    • Experience working cross functionally with tech and nontech teams
    PREFERRED QUALIFICATIONS

    • 3+ years of driving end to end delivery, and communicating results to senior leadership experience
    • 3+ years of driving process improvements experience
    • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
    • Experience building processes, project management, and schedules
  • Damco Solutions

    Senior Agile Coach

    1 week ago

    Damco Solutions Seattle, United States

    Senior Agile Coach (SPC) · The Senior Agile Coach Lead will drive the Agile Transformation, supporting the organization to understand, adopt and practice the Lean-Agile methodology to continuously improve productivity and effectiveness of solution delivery. They will support the ...

  • Damco Solutions

    Senior Agile Coach

    3 weeks ago

    Damco Solutions Seattle, United States

    Senior Agile Coach (SPC) · The Senior Agile Coach Lead will drive the Agile Transformation, supporting the organization to understand, adopt and practice the Lean-Agile methodology to continuously improve productivity and effectiveness of solution delivery. They will support the ...

  • H10 Capital

    DVT Engineer

    1 week ago

    H10 Capital SEATTLE, United States

    Company: H10 · Location: Redmond, WA · Type: Managed Service · DVT Engineer (Mechanical) · Roles and Responsibilities: · Design / build and lead intermediate level pneumatic and electromechanical fixture as well as robotic testing. · Perform and lead complex test development and ...

  • Plymouth Housing Group

    SPC/SSP Program Property Coordinator

    16 hours ago

    Plymouth Housing Group Seattle, United States

    Job Description · Job DescriptionSALARY · $ $32.61 · FIND OUT ABOUT THIS ROLE AND OUR MISSION TO CREATE POSITIVE CHANGE · The Shelter Plus Care (SPC) program is a federally funded rent subsidy program managed by Plymouth. Plymouth provides a rent subsidy to approximately 700 hou ...

  • Crown Cork & Seal USA, Inc.

    plant superintendent

    2 weeks ago

    Crown Cork & Seal USA, Inc. , WA, United States

    :: · ABOUT CROWN: CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect wi ...

  • NurseCore

    Infusion Nurse

    2 weeks ago

    NurseCore Seattle, United States

    Registered Nurse (RN) - Infusion Nurse · NurseCore is currently hiring Registered Nurses (RN) with Infusion experience for our Specialty Staffing division. · NurseCore has a national footprint in Home Health with branches hiring for Specialty Staffing in the area of Seattle Was ...

  • NurseCore

    Infusion Nurse

    2 weeks ago

    NurseCore Seattle, WA, United States

    Registered Nurse (RN) - Infusion Nurse · NurseCore is currently hiring Registered Nurses (RN) with Infusion experience for our Specialty Staffing division. · NurseCore has a national footprint in Home Health with branches hiring for Specialty Staffing in the area of Seattle Washi ...

  • Tik Tok

    TikTok Shop

    2 weeks ago

    Tik Tok Seattle, United States

    Responsibilities · TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. · Why Join Us · Cr ...

  • Meta Platforms, Inc.

    Display & Optics Supplier Quality Engineer

    1 week ago

    Meta Platforms, Inc. Seattle, United States

    Meta Reality Labs is building tools that help people feel connected, anytime, anywhere. We are looking for a talented Display and Optics Supplier Quality Engineer to help us to build the display and optics components for our AR/MR products. As part of Meta Reality Labs Display an ...

  • Valence

    Quality Assurance Administrator

    1 week ago

    Valence Seattle, United States

    Job Overview · Reports to : Regional Quality Manager · Location: · Seattle, WA · Type: · Full-Time · Schedule: · 1st Shift · Job Summary: · Perform quality inspections of aerospace parts at Valence Surface Technologies · Job Description: · Perform and document in-proce ...

  • Valence

    Quality Assurance Administrator

    2 weeks ago

    Valence Seattle, United States

    Job Overview · Reports to: Regional Quality Manager · Location: Seattle, WA · Type: Full-Time · Schedule: 1st Shift · Job Summary: · Perform quality inspections of aerospace parts at Valence Surface Technologies · Job Description:Perform and document in-process, first artic ...

  • TEKsystems

    AV Support Analyst

    3 weeks ago

    TEKsystems Seattle, United States

    Job Description · Job DescriptionTop Skills' Details · 1) Enterprise level helpdesk support - 100% remote troubleshooting · 2) Point of Sales(POS)/Retail environment support(network based registers, network based scanners/printers, AV Equipment, tablet/MDM support) · 3) Network T ...

  • Valence

    Quality Assurance Administrator

    3 weeks ago

    Valence Seattle, United States

    Job OverviewReports to: Regional Quality Manager Location: Seattle, WAType: Full-TimeSchedule: 1st ShiftJob Summary:Perform quality inspections of aerospace parts at Valence Surface TechnologiesJob Description:Perform and document in-process, first article, receiving and final in ...

  • Blue Origin

    Quality Specialist

    1 week ago

    Blue Origin Seattle, United States

    At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our diverse team of problem solvers ...

  • The Lighthouse for the Blind, Inc.

    Quality Inspector CMM II Aerospace

    3 weeks ago

    The Lighthouse for the Blind, Inc. Seattle, United States

    Job Details · Job Location · LH Seattle - Seattle, WA · Position Type · Full Time · Education Level · 4 Year Degree · Salary Range · $ $40.00 Hourly · Travel Percentage · Negligible · Job Shift · Day Shift · Job Category · QA - Quality Control · Description · The L ...

  • University of Washington

    Assistant Registrar

    1 week ago

    University of Washington Seattle, United States

    As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world. · UW faculty and staff also ...

  • Niagara Bottling

    CI Manager

    3 weeks ago

    Niagara Bottling Seattle, United States

    At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water. · Consider applying here, if you want to: · Work in an entrepreneurial and dynamic environment with a chance to make ...

  • Blue Origin

    Quality Specialist

    5 days ago

    Blue Origin Seattle, United States

    At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our diverse team of problem solvers ...

  • Blue Origin

    Quality Specialist

    6 days ago

    Blue Origin Seattle, United States

    At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our diverse team of problem solvers ...

  • Blue Origin

    Quality Specialist

    6 days ago

    Blue Origin Seattle, United States

    At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our diverse team of problem solvers ...