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    Support Program Manager - New York, United States - The Educational Alliance Inc.

    The Educational Alliance Inc.
    The Educational Alliance Inc. New York, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    New Country Day Camp is an open-tent community that celebrates and sustains joyful, outdoor summer experiences where all can thrive. We maintain a proud legacy as a Jewish camp comprised of a multicultural community, representing and celebrating the heartbeat of NYC. We build meaningful connections with ourselves, each other, and the natural world around us through innovative programming that is rooted in Jewish tradition and guided by universal values.

    New Country Day Camp is an 8-week, outdoor summer camp for campers in kindergarten-8th grade. NCDC operates M-F, 8am-5pm, and provides transportation for staff and campers to and from our campgrounds on Staten Island via multiple locations throughout Lower Manhattan and Brooklyn. NCDC is a neurodiverse camp community, and all staff members are responsible for supporting neurodivergent and neurotypical campers and staff to have successful summers.

    JOB PURPOSE

    Reporting to the Social Work & Inclusion Manager, New Country Day Camp's (NCDC's) Support Program Manager oversees NCDC's Support Program which fosters and celebrates neurodiversity in our community. The Support Program Manager provides timely and equitable accommodations for campers with disabilities and higher needs and their families. NCDC's Support Program Manager works in

    collaboration with NCDC's leadership team to hire, train, and supervise Support Staff during camp orientation and the camp season. This individual will manage the intake process for campers enrolled in the Support Program, which includes ensuring Individualized Camper Plans (ICPs) are completed by Support Supervisors, reviewed, and distributed to the appropriate NCDC staff (e.g. Support & Inclusion Counselors, Bus Captains, etc.). This individual also handles elevated crises at camp through

    collaboration with NCDC's leadership team. The Support Program Manager should have a strong background working with children and families (including children with disabilities), a passion for creating a more inclusive world, and a willingness to do so through NCDC's values-driven framework.

    SCOPE OF INFLUENCE
    • Direct client group: ~100 Campers who have higher support needs & their families
    • Directly supervises: 7 Support Supervisors who oversee ~20 Support & Inclusion Counselors
    • Supervised by: Social Work & Inclusion Manager
    • Will collaborate closely with all members of the NCDC leadership team
    KEY RESPONSIBILITIES AND ACCOUNTABILITIESPre-Camp: Enrollment, Registration, Intakes, and Individualized Camper Plans (ICPs)
    • Oversee the intake process for all campers enrolled in NCDC's Support Program
    • Conduct new camper and family intakes at the 14th Street Y, or over the phone/via Zoom with families when necessary
    • Create new camper ICPs (Individualized Camper Plans), and update returning camper ICPs via individual, scheduled family update phone calls when necessary
    • Review and ensure completion of all Individualized Camper Plans (ICPs) prior to orientation
    Pre-Camp: Staff Hiring and Training
    • In collaboration with leadership team, recruit and hire Support Supervisors (7) prior to April 1st

    and Support & Inclusion Counselors prior to May 1st

    • During pre-camp orientation, partner with Social Work and Inclusion Manager to familiarize Support Staff with NCDC protocols, trauma-informed, restorative approach to behavior, and provide awareness of most frequent diagnosis and areas for camper support
    • During pre-camp orientation, supervise Support Supervisors and ensure their supervisees receive their individual caseload of campers and recommended accommodations
    • In collaboration with NCDC leadership, facilitate trainings for ALL members of the NCDC staff that will allow staff to support all campers, including those who benefit from additional support services at New Country Day Camp, through NCDC's protocols, Restorative Approach, and Values- Driven frameworks
    Pre-Camp: Staff Consultation
    • Consult with leadership team to ensure appropriate supported camper groupings and Support Specialist group/division assignments
    • Consult with Program Specialists to ensure individual campers have accommodations needed in each offered program
    • Consult with Head of Camper Care to ensure any staff needs are flagged and prepared for
    • Consult with Operations Manager to ensure that all campers who benefit from additional support have plans set in place to support them on the bus ride to/from camp
    Camp: On-Site Tasks
    • Be present at all days of orientation, camp and staff meetings during the camp season
    • Establish and promote a commitment to the mission, vision, and values of New Country Day Camp, including proactively encouraging staff alignment with these values
    • Execute NCDC's supervision model with all supervisees (Support Supervisors), including check-ins, on-the-ground training, and formal evaluations, which should be handed into the full-time camp staff after the summer in a timely manner
    • As part of regular supervision check-ins, coach Support Supervisors on support methods and models by partnering with them, and their Division's Support & Inclusion Counselors to best support their assigned caseload of campers during the camp season
    • As part of regular supervision check-ins, coach Support Supervisors through proactive and responsive family communications, maintaining communications in line with NCDC's policies and frameworks
    • Encourage elevation of any heightened camper emotional or behavioral concerns; act as on-the- ground crisis management for reported concerns; report all elevated concerns to Social Work & Inclusion Manager
    • Actively participate in both individual supervision and group supervision check-ins weekly, as needed
    • As a member of the NCDC Key Staff, exhibit a role of leadership at all times
    Required Knowledge
    • Master's Degree in Social Work, Special Needs' Education, or related field. (Candidates graduating with their master's degree in 2024 and/or who have relevant experience will be considered)
    • Experience in a supervisory capacity in a childcare setting, including camp environment with disabilities and higher needs children (e.g. Autism spectrum disorder, ADHD, OCD, etc.)
    • Knowledge and demonstrated competencies in best practices of Diversity, Equity, and Inclusion
    • Experience and demonstrated ability in developing and implementing staff training for large groups
    • Microsoft Suite; ability to learn new systems quickly
    Key Competencies
    • Inclusivity
    • Leadership
    • Initiative
    • Collaboration
    • Empathy
    • Flexibility
    EEO Info

    All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, or protected veteran status. Educational Alliance takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

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