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    Senior IT Support Specialist - Memphis, United States - Highline Warren

    Highline Warren
    Highline Warren Memphis, United States

    3 weeks ago

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    Description

    SENIOR IT SUPPORT SPECIALIST

    SUMMARY

    Location: Onsite at Corporate Headquarters in Memphis, TN.

    ESSENTIAL FUNCTIONS

  • Provide desktop support for internal clients on computer hardware, applications, peripheral devices, and software.
  • Lead the company-wide printer/copier supply and maintenance programs.
  • Lead the IT device inventory and lifecycle program.
  • Provide support for internal clients on IOS and Android mobile devices (phones/tablets)
  • Collaborate effectively with teams; assisting and educate other team members in resolving complex technology issues.
  • Elevate issues to senior staff or outside contractors as needed; interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
  • Support and maintain IT assets (PC, Laptops, Tablets, Printers, Copiers, Network components).
  • Enter, update, and close assigned work tickets in a timely manner.
  • Recommend client technology changes to ensure that the company is utilizing technology in efficient ways to support business growth and improve customer satisfaction.
  • Support and participate in PC replacement and imaging program.
  • Support and participate in the company-wide printer/copier supply and maintenance program.
  • Maintain an open and candid working relationship with immediate supervisor/manager in discussing matters of importance.
  • Adhere to established company values, practices, policies, and procedures.
  • Follow and support compliance with all applicable safety rules, laws, regulations, and standards.
  • Demonstrate regular and punctual attendance at the assigned work location. May be required to work irregular shifts, be on call, or travel to other company locations.
  • Participate in on-call rotation and follow the escalation process to provide 24/7 support.
  • Other duties as assigned.

    • QUALIFICATIONS

  • Associates degree in computer science, Information Technology, or related field preferred.
  • Proven experience years) in IT support roles with a focus on Microsoft operating systems and applications.
  • In-depth knowledge of Microsoft Windows 10/11 and Office suite (Word, Excel, PowerPoint, Outlook, etc.).
  • Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.
  • Experience with software installation, configuration, and patch management for Microsoft systems and Office applications.
  • Excellent communication and interpersonal skills with the ability to effectively interact with facility staff at all levels.
  • Detail-oriented with strong documentation and organizational skills.
  • Microsoft Certifications, CompTIA A+ or equivalent are a plus.
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