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    Desktop Support Specialist - Memphis, United States - Motion Recruitment

    Motion Recruitment background
    Description

    Our client is seeking a motivated Desktop Support Specialist/D&T Field Support Technician.

    Submit your CV and any additional required information after you have read this description by clicking on the application button.

    Description:


    • Day to Day Responsibilities:

    o Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.

    o Provides level I & II end-user support for software and hardware issues.

    o Oversees the daily operations of the local area network.

    o Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.

    o Troubleshoots Desktop Virus and malware issues.

    o Maintains a daily backup of all network files.

    o Performs service administration tasks for software and hardware products to ensure manufacturer warranty.

    o Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.

    o Performs software and hardware inventory.


    • Years Experience Required: 10+ years


    • Education Requirements: HSD


    • Systems/Software Proficiencies: ServiceNow or any comparable ticketing system,


    • Certifications: A+ PC Technician; Both Network + and Dell Hardware certification is a plus


    • Top 5 Must-have Skills:

    o Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers.

    o Strong focus on customer service and communication skills (exceptional) - someone who will proactively engage a user and can communicate with a broad audience

    o Ability to triage incoming ticket requests and prioritize.

    o Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.

    o Routine reporting and data integrity.



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