- Provide quality technical support to our clients directly or indirectly through interactions with customer's and service providers
- Decipher technical product information and relay troubleshooting information via telephone to technicians or customers working directly on the product.
- Serve as a technical resource for the product for internal and external service partners.
- Collaborate with Technical Product Support team to continually improve internal processes to increase efficiency and deliver quality customer service.
- Communicate with other teams as needed to share customer/technician feedback that could result in improvements to company products or processes
- Process basic communications via email or other basic computer software between service technicians, clients, and internal team members to ensure proper information is conveyed related to product servicing.
- Exposure to a technical support environment for any sort of equipment, machinery, products, or other items that may need some sort of troubleshooting.
- Patience to communicate with various technicians in the field as you collaborate with them to solve the problem at hand. You will have the access to all information to communicate to the technician running through the hands-on portion of the troubleshooting process.
- 2+ years of related work experience (Similar support role or working as a hands-on as a technician in communication with technical support personnel)
- Preferred exposure to HVAC, Mechanical, Refrigeration, Commercial, Restaurant, Industrial or other similar environments.
- Ability to handle phone calls in a professional manner with internal and external stakeholders
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BlueWave Solutions Memphis, United StatesAbout us: PRÜM-Türenwerk GmbH, located in Weinsheim in the Eifel region, has been an established door manufacturer in Germany since 1970. Currently, PRÜM employs around 820 employees, including approximately 50 apprentices. PRÜM is part of the ARBONIA DOORS group. · To strengthen ...
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First Horizon Bank Memphis, United StatesDescription · Location:On site at location listed in job posting. · SUMMARY · Provides timely, customer-service oriented support to end users on a variety of PC, Printer/Copier, Server, Network, and Application issues. Responds to issues reported via a ticketing system, and docu ...
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Merge IT LLC Memphis, United StatesOur enterprise-level client in Memphis, TN, has an immediate need for a Desktop Support Specialist to work Monday - Friday, 4:30 pm to 1:30 am. · Please see below for full details- · Scope of Job: · Steady state support to be provided. Regular hours are scheduled Monday - Frid ...
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Usiinc Memphis, United StatesOperation Support Specialist page is loaded **Operation Support Specialist** · **Operation Support Specialist** · locationsMemphis, TN posted onPosted 5 Days Ago job requisition idR **We are looking for individuals who are eager to develop and apply their skills in ways that ma ...
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Science Applications International Corporation Memphis, United StatesSAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) foc Technical Support, Support Sp ...
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Amador Of America Inc Memphis, United StatesJob Description · Job Description · Network support specialist is critical to help support our infrastructure, which consists of over 100 Linux servers around the USA running stores with most connected back to our support site through the internet and VPN. Some of sites have mu ...
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Motion Recruitment Memphis, United StatesOur client is seeking a motivated Desktop Support Specialist/D&T Field Support Technician. · Submit your CV and any additional required information after you have read this description by clicking on the application button. · Description: · • Day to Day Responsibilities: · o ...
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Greystar Worldwide, LLC Memphis, United StatesThe Community Support Specialist supports the Company's goals related to the financial facets of onsite operations by completing accounting, bookkeeping and other financial responsibilities related to assigned portfolio of communities. Additionally, the Community Support Speciali ...
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Swift Transportation Memphis, United StatesAccelerate your Career · At Swift, our greatest asset is OUR PEOPLE We strive to be the best and give our best every day. We are passionate about learning and cultivating an environment of safety, honesty and mutual respect. We are a family where everyone has a voice and plays a ...
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Technical Support Specialist - Memphis, United States - THORNDALE PARTNERS
Description
Job descriptionTITLE: Technical Support Specialist
COMPENSATION: $20 - $24 while on Contract
ROLE TYPE: Contract to hire
LOCATION: La Vergne, TN (REMOTE 2 Days/Week after training)
OVERVIEW: Technical Support Specialist
We are looking for a Technical Support Specialist to join an industry leading organization to collaborate with technicians that are working hands-on the products in the field. The ideal person will be a great communicator that has the patience and ability to communicate with those working hands on to collectively troubleshoot the equipment. This role ultimately is key in providing excellent customer service to the clients of the organization, if you have experience working in similar roles or have spent time working hands-on on in the field and are looking for an alternative to transition to an office-based role, please reach out to learn more. Our client will be returning to the office later this summer and this person will work from the office at least 4 days per week. This is a great opportunity to get your foot in the door with a stable company that puts its people first.
RESPONSIBILITIES:
Thorndale Partners, LLC
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