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    Support Specialist - Memphis, United States - Omni Inclusive

    Omni Inclusive
    Omni Inclusive Memphis, United States

    1 week ago

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    Description

    Job Description:
    Familiar with basic computer and network troubleshooting techniques and methodologiesPC Troubleshooting tasks
    Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, Software
    Installing Printer drivers, IP Printing/Cloud Printing
    OneDrive Setup and migrations w/ OneNote Cloud Sharing
    Attempt Data Recovery on failed systems
    Troubleshoot Encryption issuesTroubleshoot Password issues
    MacOS troubleshooting, applying OS updates, encryption, and Office for Mac 2016 foremployees using iPlanet and O365
    Mac LAN / WAN connectivity troubleshootingNetwork Troubleshooting task
    Diagnose cabling issues
    Network port connectivity verifications
    Locating rogue networking devices
    Networking component swapouts (Router, Switch, WAP)
    Ability to become familiar with approved hardware
    Cisco VOIP installation and troubleshooting supportLAN / WAN support and troubleshooting
    Ability to utilize TACACS to view switch information
    Ability to utilize NetDB to perform port assignments
    Customer Communication Skills
    Ability to maintain composure with challenging customers
    Able to direct customers to correct support groups
    Time and resource management
    Workload Prioritization
    Sense of urgency
    Need Spotlight and Tech Service KB access
    Due to testing be able to support all field equipment that FieldTechs support i.e. PSCAN, STARBASE, POS, FSM, Ship N Get, Drop Box.
    Additional skills & Support required
    Freight - Level of support provided prior to Execnet
    Manage Freight HQ PCL
    Tech would order pc equipment through freight depot
    Break/Fix / Temp replacements - Escalated with Freight Depot
    Cell support - tech setup/troubleshooting of cell phones (non mgmt. included)
    Ready and assist with video conferencing equipment
    New board room video equipment
    Will have some assistance with Video Conference Room support
    Maintain Video Conference Equipment
    Point of contact for Level 3 video conferencing - Point to point bridging
    Networking - Troubleshoot, cross-connects, monitor port utilization, Wireless APswap-out, Switch Install/Swap-out
    Work w/ Network Engineer
    Cisco VOIP support (Install / Troubleshooting)
    Intermediary between multiple support groups
    Setup and troubleshoot new-tech non-standard devices (Typically PC equipment,accessories)
    Setup and troubleshoot Apple Devices (iPhone, iPad, MacBook, iMac, MacMini)
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