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    Care Support Specialist - Memphis, United States - Global Free Classified Ads

    Global Free Classified Ads
    Global Free Classified Ads Memphis, United States

    3 weeks ago

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    Description

    ** Care Support Specialist**

    Listing ID: [ ] Top "Must-Have" Skills for this job:

    1 year of professional experience as a Medical Office Administrator, Medical Assistant, or CNA

    Medical or Pharmacy billing experience

    Hands-on experience with patient clinical documentation systems

    Strong knowledge of Medical Office management systems, procedures, and medical terminology

    Proficient in MS Office Suite

    Excellent written and verbal communication skills

    College Degree or relevant work experience

    Bilingual (English/Spanish) is highly preferred

    Selling Points:

    Full Benefits (Medical, Dental, Vision)

    401K Plan

    PTO, Sick days

    Annual Bonus

    Monthly Incentives

    Tuition Reimbursement

    And much more

    internal notes

    -RELEVANT JOB UPDATES-

    (8/26): Please note that there will one ONSITE interview and then an offer

    (7/29): Please be sure to let candidates know after they are submitted they will be sent a Skills Assessment to complete before any interviews will be scheduled

    Bilingual (English/Spanish) Candidates are highly preferred

    These roles need to be filled by September 2021

    -INTERNAL NOTES-

    Location: Memphis, TN

    This role will sit onsite

    (May have the possibility to work remote - Waiting for confirmation from the Hiring Manager)

    Pay Rate: $18-20/hr (Depending on Level of Experience)

    $1/hr if candidate is Bilingual (English/Spanish)

    Annual Bonus, 5% (if goals are met)

    Monthly Incentives (up to additional $2K/mo)

    Hours: Fulltime | 40hrs a week

    Monday Friday, 8-5pm

    Company Growth

    Important to Know:

    Medical Assistant or Certified Nursing Assistant Background

    Experience in palliative care or hospice (preferred)

    Medical or Pharmacy billing experience

    The Memphis area pulls from nearby Mississippi and Arkansas needs to support (in addition to the Memphis area)

    Bilingual Candidates (English/Spanish) is highly preferred

    Interview Process:

    Submitted to the Hiring Manager

    Complete a Skills Assessment

    Onsite Interview with the Hiring Managers

    Hire

    Immediately

    This role needs to be filled by September 2021

    -FORMAL JOB DESCRIPTION-

    Company Overview: At Prospero, we believe a persons care should be determined by preference, not dictated by their medical condition. Thats why we are building a new kind of healthcare company, providing loving care and support for a growing population of people and their families facing serious illness. The rising challenge for people and their families, the healthcare system, and our country is significant, and thats why we must meet it head on by hiring the best people with a heart for service.

    Job Summary: As part of the virtual Care Support team, Care Support Specialists play a critical role in helping to coordinate care for palliative care patients, including community resources, hospice, home health and durable medical equipment. The Care Support Specialists are also responsible for responding to patient and family inquiries, triaging requests to the appropriate local team members for clinical care, following-up as part of the virtual interdisciplinary care team (IDT) on pressing patient care needs, facilitating the communication of patient medical records and visit notes with collaborating healthcare providers and partners, and responding to provider inquiries. Additional responsibilities may include other administrative functions, as required.

    Responsibilities:

    Provide medical assistant responsibilities to ensure efficient operation of the field-based IDT.

    Assist patient, family, and providers with inquiries regarding enrollment, care, and support, and triage to appropriate team members as needed.

    Respond to patient and family member inquiries regarding health plan benefits, including interfacing with local health plan representatives.

    Manage referrals from patients, family members, and providers for patient enrollments.

    Aid in facilitating the communication of patient medical records and visit notes with collaborating healthcare providers and partners.

    Support rescheduling of patient visits, including coordination of rescheduled follow-up appointments that align with clinician and patient availability.

    Provide pre-visit reminders to patients and/or caregivers.

    Coordinate care for palliative care patients, including community resources, hospice, home health, pharmacy, and durable medical equipment.

    Document in the clinical management system and communicate effectively with team members to ensure follow-ups are understood and completed.

    Run reports to support interdisciplinary care team performance and operations.

    Act as a steward for the organization, professionally representing the business and effectively describing our services.

    Participate actively in weekly IDT meetings.

    Work with IDT members to support the patient discharge process.

    Meet individual and team qualitative and quantitative targets.

    Other administrative duties assigned.

    Qualifications:

    College Degree or relevant work experience.

    Knowledge of medical office management systems, procedures, and medical terminology.

    Excellent time management skills and ability to multi-task and prioritize work.

    Social perceptiveness and service orientation.

    Excellent written and verbal communication skills.

    Experience with patient clinical documentation systems.

    Basic (or higher) level of computer skills, with knowledge of Microsoft Office, including Word, Excel and Outlook.

    Medical or pharmacy billing experience.

    Preferred Qualifications:

    1-2 years experience as a medical office administrator or providing medical assistance to licensed clinicians.

    Experience in palliative care or hospice.

    Bilingual or multilingual fluency, including the ability to read, write and speak.

    Experience working as part of a virtual team.

    key qualifications

    skills

    Clinical Documentation, Billing, Microsoft Office

    minimum education

    Bachelors, High School/GED, Associates

    additional languages

    Spanish

    years experience

    1 years

    schedule details

    5 days/week, 8 hour shifts

    care settings

    Primary, Hospice

    perks

    Education Reimbursement

    Professional development opportunities

    Full benefits

    401k

    company

    This company is building a new kind of healthcare company, providing loving care and support for a growing population of people and their families facing serious illness. The rising challenge for people and their families, the healthcare system, and our country is significant, and thats why we must meet it head on by hiring the best people with a heart for service.

    Please email your resume.

    Best Regards,

    Cesar **Listing ID:** **Salary** $20hr **Job type** full-time

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