Morgan Gray

My name is Morgan! I’m a software engineering student and have worked in customer service for more than 10 years. I’ve worked in tech for the last 3, doing troubleshooting on internal corporate software. I’m passionate about helping others and love volunteering to teach others about the Bible in my spare time. When I’m not doing that, you can typically find me learning something new to advance my career skills.

Cummins Care Representative
Cummins Inc. • Nashville, TN
03/2020 - Present

Assist in software testing before product release 

Troubleshoot internal company software used for generator monitoring and machine diagnostics

Support user accounts in IAM by providing accessibility to applications, password resets, login issues and license management

Provide quality customer service 

Display great teamwork skills by assisting co-workers with solutions, sharing the workload and collaborating to ensure customer satisfaction 

Use problem solving and excellent communication skills to resolve customer help requests

Keep good documentation, follow up and close out tickets in a timely manner 

Exhaust all troubleshooting before beginning escalation process

Uber Driver
Uber • Nashville, TN
07/2018 - 4/2020

Build self discipline skills daily

Manage an efficient and productive work schedule weekly

Help customers get to their desired destinations while providing excellent customer service

Provide a safe environment for others

Maintain 4.9 star rating

Customer Service Representative and Agent
Nationwide Insurance • Memphis, TN
Dec 2014 - Jul 2018 

Provided excellent customer service

Attended regular networking events to increase business exposure

Assessed the needs of customers and their policies

Guided customers over the phone to help with their online accounts

Took calls and rerouted if necessary in timely fashion

Answered customer questions in a prompt, efficient manner

Solved policy issues

Kept thorough records of customer interactions

Volunteer Teacher
Watch Tower Bible and Tract Society
6/2009 - Present 

Publicly distribute literature according to the peoples' needs

Effectively teach and help others to learn about the bible

Regularly attend classes to improve teaching and people skills

Student at Western Governor's University for Software Engineering

Completed certificate for Microsoft 365: Fundamentals 

Completed certificate for Google IT Support Professional