IT Support Specialist - Memphis, United States - BCForward

    BCForward
    BCForward Memphis, United States

    1 month ago

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    Description

    Job Description

    Job Description

    BCForward is looking for IT support specialist At Memphis, TN (Remote)

    Position: IT Support Specialist

    Work Location: Memphis, TN (Hybrid - Corporate office on Wednesdays)

    Pay Rate: $23.90/hr on W2

    Start Date: ASAP

    Duration: 12+ Months

    Education level: High School Graduate/GED

    Skills - Mandatory:

    • Troubleshooting skills
    • Experience in writing queries to extract data from a database using SQL or any backend query language.
    • Knowledge of Web Services and APIs
    • Multitasking skills
    • Collaborative mindset - ability to work with customers and other team members to analyze, understand concerns, and resolve issues.
    • Ability to work effectively in a team.
    • Critical thinking - identify root causes of issues and propose solutions.
    • Excellent verbal and written communication skills
    • Ability to understand code and resolve support tickets within stipulated SLAs with minimal supervision.

    Optional but preferred:

    • Knowledge of HTML, CSS, JavaScript, and Rest APIs
    • Experience using document source control software.
    • Service Now or any IT Service Management (ITSM) tool experience.
    • Corporate Networking experience
    • Ubuntu/Unix Familiarity

    PRIMARY PURPOSE:

    • To be oriented and trained in the Sedgwick software development lifecycle. Working under close supervision performs the following duties.
    • Assists in the development/modification of simple software programs; assists in the development and submission of requirements to programmers; and participates in review sessions with IT colleagues.

    ESSENTIAL FUNCTIONS and RESPONSIBILITIES

    • Develops an understanding of Sedgwick's IT processes and procedures, including the software development life cycle. Develops skills and knowledge in required development language to perform assigned tasks. Under close supervision, assists in the performance of the following duties: Data and system analysis, including loading and balancing creation of derived fields and formatting, process flows and data diagrams. Requirement development process and unit testing of simple code units. Development and testing of software using Informatica, PL/SQL, Progress, or other programming languages as specified. Investigation of issues and development of resolution in a timely manner with a technical leader. Follows per-established departmental standards and guidelines as they pertain to design and development; adheres to the goal of delivering and maintaining the highest quality of customer service to our clients.

    ADDITIONAL FUNCTIONS and RESPONSIBILITIES

    • Performs other duties as assigned. Supports the organization's quality program(s).

    QUALIFICATIONS

    • Education & Licensing: High School Graduate/GED
    • Experience: No experience required.
    • Specific knowledge of Oracle databases, PL/SQL, C#/C++/C, Open Source, Korn Shell Script, Perl or Progress 4GL highly preferred.

    Skills & Knowledge:


    • Excellent oral and written communication skills


    • PC literate, including Microsoft Office products


    • Excellent interpersonal skills


    • Ingenuity and creativity


    • Logical approach to problem-solving


    • Analytical capabilities


    • Ability to work under pressure


    • Attention to detail


    • Tenacity and patience


    • Understanding of business processes and constraints


    • Ability to work in a team environment


    • Ability to meet or exceed Performance Competencies

    Company DescriptionAbout BCforward
    Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
    BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
    BCforward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
    To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
    This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

    Company Description

    About BCforward\r
    Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.\r
    BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.\r
    BCforward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.\r
    To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.\r
    This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.