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    Help Desk Technician - New York, NY, United States - Michael Page

    Michael Page background
    Description

    We seek an IT Service Desk Analyst who is responsible for providing technical support and assistance to internal staff and pension holders, ensuring smooth operations of digital systems and platforms.

    They troubleshoot issues, offer guidance on pension-related inquiries, and maintain a high standard of customer service to facilitate efficient management.

    A sizable Super Fund, aiding its members in attaining optimal financial standing for retirement.

    Provide technical support and assistance to internal staff and external users.
    Troubleshoot and resolve hardware, software, and network issues.
    Document and track incidents, requests, and resolutions in a ticketing system.
    Offer guidance and instructions to users on utilizing systems and software effectively.

    It's imperative that this candidate is resourceful and eager to learn
    1-2 years of Service Desk experience is required
    ~ Excels in troubleshooting hardware, software, and network issues swiftly and effectively, ensuring minimal disruption to operations.
    ~ Demonstrate meticulous attention to detail in documenting and tracking incidents and resolutions in a ticketing system

    It's imperative that this candidate is resourceful and eager to learn


    MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law.

    MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.


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