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    Hotel Front Desk Agent - New York, United States - Six Flags

    Six Flags
    Six Flags New York, United States

    1 week ago

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    Description

    ** Hotel Front Desk Agent**

    **Job Category****:** In Park **Requisition Number****:** FRONT006819 Showing 1 location **Job Details**

    **Description**

    **Essential Duties and Responsibilities:**

    Courteously welcome all guests and provide ultimate service to ensure guest satisfaction

    Adhere to house rules, departmental policies, and safety standards

    Communicate clearly with guests and management

    Respond to or channel any guest requests/complaints to the department or proper manager

    Handle cash in a responsible and professional manner

    Use problem-solving skills to professionally handle any guest issue, question, or concern

    To maintain an accurate cash bank and to balance all transactions at the end of the shift

    Operate the Front Desk system to make reservations

    Operate a room key card machine efficiently

    Check-in guests into the computer, establishes credit and give the guest accurate information

    Proper distribution of room keys and staff keys

    Responsible for changes to guest room status; i.e. room changes, early departures and stay-overs

    Complete and balance the Shift Audit at the end of the day

    Checking guest out of the hotel by going over their charges and collecting the payment, room key and balancing/closing out room folio

    **Skills and Qualifications:**

    Must know keyboard and have general computer knowledge

    Previous experience with Credit Card Machine and handling cash preferred

    Must be a friendly, outgoing people person with a good attitude and smile

    Previous experience working with the public in a service provider industry preferred

    Must be able to stand up to four (4) hours at a time and reach above shoulder level

    Must know how to answer and transfer calls

    Knowledgeable of hotel property and waterpark

    Possess ability to multi-task and work in a fast paced environment

    Possess ability to remain calm and professional in all situations

    Knowledgeable in all hotel and waterpark services and hours of operation

    Must be able to work weekends, holidays, and other shifts as necessary

    **Other Functions:** All other duties assigned or necessary to support the resort as a whole.

    If you are able to answer "YES" to all of the following questions, please continue the application process by clicking "Apply"

    I am willing to agree that future text messages relating to Six Flags, Inc., including company news, job posting application status updates, and other information, may be sent on behalf of Six Flags, Inc. to the cell phone number I provide.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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