- Provide advanced technical support and troubleshooting for hardware, software, and network-related issues, including but not limited to desktops, laptops, printers, mobile devices, POS systems, and applications.
- Handle escalated support tickets from Tier 1 technicians and provide timely and effective resolutions.
- Investigate and resolve complex technical problems that may involve multiple systems or departments.
- Perform in-depth analysis of issues and identify root causes to prevent recurrence.
- Collaborate with other IT teams and vendors to ensure seamless integration and resolution of technical issues.
- Maintain accurate and detailed documentation of support tickets, solutions provided, and troubleshooting steps taken.
- Proactively communicate with end-users to provide updates, gather additional information, and ensure customer satisfaction.
- Assist with the deployment and configuration of hardware and software systems.
- Stay up to date with the latest technologies, industry trends, and best practices in IT support.
- Participate in training programs to enhance technical skills and knowledge.
- Contribute to the development and improvement of support processes and procedures.
- Adhere to company policies, security protocols, and compliance requirements.
- Ability to travel, up to 20% of the time.
-
Support Specialist
2 weeks ago
THE YOUNG MENS CHRISTIAN ASSOCIATION OF BOISE CITY IDAHO Boise, United States Full time 1 - Non ExemptAt the Y, we believe every child is of promise and deserves the opportunity to discover who they are and what they can achieve. The Treasure Valley Family YMCA's Child Development programs support children in their ongoing growth to ensure that they are ready for the next educati ...
-
IT Support Specialist
1 day ago
Involta Boise, United StatesJob Summary: · The IT Support Specialist is primarily responsible for responding to client inquiries for technical assistance and ensuring courteous, timely and effective resolution of client issues. Problem resolution will involve the use of diagnostic and support request track ...
-
IT Support Specialist
3 weeks ago
Volt Boise, United StatesThis job was posted by : For more information, please see: Volt is immediately hiring an IT Support Specialist · , for a Remote opportunity with client located in Bellevue, WA. · Seeking a highly capable and motivated support specialist to help support our internally-develope ...
-
Family Support Specialist
2 weeks ago
Pathways Health and Community Support, LLC. Boise, United StatesDescription · About your Role: · As a Family Support Specialist, you will work with families raising a child who struggles with a severe and persistent mental illness or emotional disturbance and engage them in a treatment plan to address their needs. You will meet with these f ...
-
Client Support Specialist
3 weeks ago
Live Nation Worldwide, Inc. Idaho, United States Part timeTHE JOB · This position will support the Universe division within Ticketmaster. You will deliver services to support the client's day-to-day needs related to the use of ticketing systems and products. The CSS will be responsible for maintaining agreed upon service levels. They w ...
-
Peer Support Specialist
6 days ago
Primary Behavioral Health Services Boise, United StatesWe are looking for certified Peer Support specialist to help serve clients in the Boise area. Primary Behavioral Health Services is a new outpatient mental health agency that is growing and seeking additional Peer Support Specialist to help serve our client. · As a fully-integrat ...
-
Tech Support Specialist
1 day ago
Idaho State Job Bank Boise, United StatesTech Support Specialist - Treasure Valley Hospital at Surgery Care Affiliates in Boise, Idaho, United States Job Description Overview Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many a ...
-
Clinical Support Specialist
6 days ago
Boisestate Boise, United States**Clinical Support Specialist** · **Job no:** · **Work type:** Non-Classified/Professional · **Location:** Boise, ID · **Categories:** Academic Programs, Student Services, Nursing · Boise State University, powered by creativity and innovation, stands uniquely positioned in t ...
-
Specialist, Product Support
2 weeks ago
Idaho State Job Bank Boise, United StatesSpecialist, Product Support at Verint Systems, Inc. in Boise, Idaho, United States Job Description At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connect ...
-
Project Support Specialist
1 week ago
Idaho State Job Bank Boise, United StatesProject Support Specialist (Remote) at GovCIO in Boise, Idaho, United States Job Description Overview GovCIO is currently hiring for a Project Support Specialist to be an organized, multi-tasker who likes to use various tools and have their work make an impact. This position will ...
-
In-App Support Specialist
5 days ago
Idaho State Job Bank Boise, United StatesIn-App Support Specialist at Renaissance in Boise, Idaho, United States Job Description When you join Renaissance, you join a global leader in pre-K-12 education technology Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for student ...
-
HBE Support Specialist
3 weeks ago
Idaho Housing and Finance Association Boise, United StatesJob Description · Job DescriptionDescription: Idaho Housing and Finance Association is a leading organization dedicated to providing housing solutions and financial assistance to individuals and families in Idaho. We are currently seeking a professional to join our team as a Home ...
-
Peer Support Specialist
3 weeks ago
Behavioral Health Solutions Boise, United StatesJob Description · Job DescriptionDescription · Human Supports of Idaho, a partner practice of Behavioral Health Solutions, is seeking a Certified Peer Support Specialist who is excited and motivated to assist others in their journey toward recovery. If you are an individual who i ...
-
Customer Support Specialist
1 week ago
Sonova USA, Inc. Boise, United States· Who we are You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world At Sonova we create sense by bringing sound to life. Our ...
-
Member Support Specialist II
3 weeks ago
PacificSource Boise, United States Full timeLooking for a way to make an impact and help people? · PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protecte ...
-
Enrollment Support Specialist
6 days ago
Idaho State Job Bank Boise, United States Part timeEnrollment Support Specialist (Part-Time Bilingual/Non-bilingual) at UNUM in Boise, Idaho, United States Job Description Job Posting End Date: April 23 When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the ...
-
Project Support Specialist
1 week ago
Insight Global Boise, United StatesJob Summary: · As a Project Support Specialist, you will collaborate closely with project coordinators to ensure the successful execution of projects within the organization. Your role involves overseeing assigned projects, handling technical requests, and providing support to s ...
-
IT Support Specialist
3 weeks ago
Idaho State Job Bank Boise, United StatesIT Support Specialist at Western Aircraft in Boise, Idaho, United States Job Description Job Summary The IT Support Specialist is responsible for providing technical support for a full range of business technology solutions, including computer systems (hardware and software), net ...
-
IT Support Specialist
3 weeks ago
Microtech Systems, Inc. Boise, United States**MicroTech Systems, Inc** · **IT Support Specialist - Level III** · **Service - Boise, ID - Full Time** · Act as product expert Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determin ...
-
Support Specialist
3 weeks ago
Treasure Valley Family YMCA Boise, United States· At the Y, we believe every child is of promise and deserves the opportunity to discover who they are and what they can achieve. The Treasure Valley Family YMCA's Child Development programs support children in their ongoing growth to ensure that they are ready for the next educ ...
IT Support Specialist II - Boise, United States - Geronimo Hospitality Group
Description
ABOUT US
Hendricks Commercial Properties focuses on revitalizing historic properties and creating environments where businesses flourish, jobs are created, and communities are transformed.
Hendricks Commercial Properties identifies specific needs within each community and develops a product that ties together history and modern luxury to become a destination that people want to be part of.
Hendricks invests in, manages and develops real estate throughout the United States and specializes in net leased real estate investments, management and development with outside-the-box solutions to the most challenging of real estate needs.
Our mission is to continually strive for entrepreneurial vision and operational perfection to allow us to build and grow ourselves and our company from within.
ABOUT YOU
You will provide advanced technical support and troubleshooting assistance to end users within our organization. Your primary responsibility will be to handle escalated support tickets and provide in-depth problem-solving to resolve complex IT issues.
EVERY DAY, YOU WILL
Requirements
WHAT WE NEED
Education
Minimum two years related experience with a technical diploma, associate degree or certification, or equivalent combination of education and experience.
Experience and/or TrainingProven experience as a Tier I or Tier II support specialist or similar technical support role.
Excellent knowledge of Windows and Mac operating systems.
Proficiency in troubleshooting hardware and software issues.
Experience in supporting Microsoft Office Suite and other common business applications.
Ability to work well under pressure and prioritize tasks effectively.
Licenses/Certificates
Driver's license
Technology/Equipment
Ability to troubleshoot PC's, printers, phones, monitors, keyboards, mice, docking stations, personal cameras for meetings, and conference room setups.
WHAT WE PREFER
Experience and/or Training
3+ years of experience
Strong understanding of computer hardware, software, and networking concepts.
Familiarity with Active Directory and remote desktop tools.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Customer-focused approach with a strong commitment to providing exceptional service. Licenses/Certificates CompTIA A+, Microsoft Certified Professional (MCP), or similar industry certifications.
YOU MUST ALSO HAVE
U.S. Work Authorization (required)
WHAT WE OFFER
Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K Match, Medical Benefits, 24/7 Online Care and Pet Insurance.
#J-18808-Ljbffr
