- Education:
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IT Support Specialist
1 week ago
Microtech Systems, Inc. Boise, United States**MicroTech Systems, Inc** · **IT Support Specialist - Level III** · **Service - Boise, ID - Full Time** · Act as product expert Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determin ...
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IT Support Specialist
1 week ago
Involta Boise, United StatesIT Support Specialist · Job Type Full-time Description · **Job Summary:** · The IT Support Specialist is primarily responsible for responding to client inquiries for technical assistance and ensuring courteous, timely and effective resolution of client issues. Problem resoluti ...
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IT Support Specialist
1 week ago
Volt Boise, United StatesThis job was posted by : For more information, please see: Volt is immediately hiring an IT Support Specialist · , for a Remote opportunity with client located in Bellevue, WA. · Seeking a highly capable and motivated support specialist to help support our internally-develope ...
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IT Support Specialist
1 day ago
Clearwater Analytics Boise, United StatesJob Summary: · The IT Support Specialist takes charge of coordinating, diagnosing, and troubleshooting incoming employee issues. Offering support services, they assist employees facing technical challenges and information technology issues encompassing desktop, laptop, or netwo ...
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Support Specialist
1 week ago
Treasure Valley Family YMCA Boise, United States· At the Y, we believe every child is of promise and deserves the opportunity to discover who they are and what they can achieve. The Treasure Valley Family YMCA's Child Development programs support children in their ongoing growth to ensure that they are ready for the next educ ...
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Support Specialist
23 hours ago
THE YOUNG MENS CHRISTIAN ASSOCIATION OF BOISE CITY IDAHO Boise, United States Full time 1 - Non ExemptAt the Y, we believe every child is of promise and deserves the opportunity to discover who they are and what they can achieve. The Treasure Valley Family YMCA's Child Development programs support children in their ongoing growth to ensure that they are ready for the next educati ...
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Peer Support Specialist
3 weeks ago
Primary Behavioral Health Services Boise, United StatesWe are looking for certified Peer Support specialist to help serve clients in the Boise area. Primary Behavioral Health Services is a new outpatient mental health agency that is growing and seeking additional Peer Support Specialist to help serve our client. · As a fully-integrat ...
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peer support specialist
3 weeks ago
Behavioral Health Solutions Boise, ID, United StatesHuman Supports of Idaho, a partner practice of Behavioral Health Solutions, is seeking a Certified Peer Support Specialist who is excited and motivated to assist others in their journey toward recovery. If you are an individual who is well-grounded in your own recovery of mental ...
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Customer Support Specialist
3 weeks ago
BCforward Boise, United StatesCustomer Support Specialist · BCforward is currently seeking a highly motivated Customer Support Specialist for an opportunity in Boise, ID · Position Title: Customer Support Specialist · Location:Boise, ID · Anticipated Start Date: · Please note this is the target date and i ...
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Computer Support Specialist
1 week ago
College of Western Idaho Boise, United States** Computer Support Specialist** · **You are here** · / / **Background Check** · Students registered for Computer Support Specialist classes must complete a background check prior to the census date of the semester. Completion of the background check and fee is the responsibil ...
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Peer Support Specialist
5 days ago
Primary Behavioral Health Services Boise, United StatesWe are looking for certified Peer Support specialist to help serve clients in the Boise area. Primary Behavioral Health Services is a new outpatient mental health agency that is growing and seeking additional Peer Support Specialist to help serve our client · As a fully-integrat ...
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Patient Support Specialist
3 weeks ago
3M Seguridad Ocupacional | Argentina & Uruguay Boise, United States**Patient Support Specialist - Boise, ID** · Boise, Idaho, USA Sales R **Position Description** · **Patient Support Specialist** · Territory: Boise, ID · **Collaborate with Innovative 3Mers Around the World** · Choosing where to start and grow your career has a major impact ...
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Project Support Specialist
3 weeks ago
Insight Global Boise, United StatesJob Summary: · As a Project Support Specialist, you will collaborate closely with project coordinators to ensure the successful execution of projects within the organization. Your role involves overseeing assigned projects, handling technical requests, and providing support to st ...
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Customer Support Specialist
2 weeks ago
Idaho State Job Bank Boise, United StatesCustomer Support Specialist - wDYrqvdTDclo-3294 at Bucher & Christian Consulting, Inc. dba BCforward in Boise, Idaho, United States Job Description Customer Support Specialist BCforward is currently seeking a highly motivated Customer Support Specialist for an opportunity in Bois ...
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Customer Support Specialist
1 week ago
Liberty Healthcare Boise, United States"This is the most wonderful experience that I have had in all my career." · "I have never worked at a company in which I felt appreciated and supported until I came to Liberty." · "Liberty is an amazing company to work for. I feel completely supported by management and coworkers. ...
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Tech Support Specialist
2 weeks ago
Idaho State Job Bank Boise, United StatesTech Support Specialist - Treasure Valley Hospital at Surgery Care Affiliates in Boise, Idaho, United States Job Description Overview Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many a ...
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Specialist, Product Support
6 days ago
Idaho State Job Bank Boise, United StatesSpecialist, Product Support at Verint Systems, Inc. in Boise, Idaho, United States Job Description At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connect ...
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Technical Support Specialist
1 week ago
PSG Global Solutions Careers Boise, United StatesApply now and our proprietary system will quickly have you in front of a live recruiter. · The Opportunity · Description · We're looking for a Technical Support Specialist, working in Engineering/Manufacturing industry in Boise, Idaho, United States. · Provide support to the ...
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Project Support Specialist
5 days ago
Idaho State Job Bank Boise, United StatesProject Support Specialist at Insight Global in Boise, Idaho, United States Job Description Job Description Job Summary: As a Project Support Specialist, you will collaborate closely with project coordinators to ensure the successful execution of projects within the organization. ...
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Technical Support Specialist
4 weeks ago
State of Idaho Boise, United States· Technical Support Specialist · Applications will be accepted through 4:59 PM MST on the posting end date. · This Technical Support Specialist position is a great opportunity for a professional who's looking to provide consumer protection and public safety for all Idahoans. ...
IT Support Specialist - Boise, United States - Idaho State Job Bank
Description
IT Support Specialist at Western Aircraft in Boise, Idaho, United States Job Description Job Summary The IT Support Specialist is responsible for providing technical support for a full range of business technology solutions, including computer systems (hardware and software), network infrastructure, mobile devices, telephone systems, printers, video monitoring systems and peripheral device upgrades.
Must be able to independently assess a reported problem or failure using diagnostic methods and tools, determine the likely cause and take appropriate action to resolve the problem in a timely manner.
Often collaborating with other resources (both internal and external), the IT Support Specialist must understand system interdependencies and avoid unintentional interruption of services during troubleshooting and problem resolution.
Duties & Responsibilities + Maintains full ownership of tickets through its lifecycle and Incident Management process. + Assists with the maintenance of various Policy and Procedure documents. + Provides first call resolution or triage for all calls. + Provides reports to an agreed schedule (or on request), including management summary, KPIs and detailed performance reports. + Ensures accurate logging incidents, service requests, access requests and changes. + Ensures updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolution is made.+ Utilizes the Knowledge Base and other support documentation to identify, isolate, diagnose and resolve end users' technical problems and provide information and status as requested.
+ Completes initial diagnosis and trouble shoot all issues in a timely fashion to meet customer expectations with resolving the incidents wherever possible.
Qualifications & Job Requirements + Experience:
+ Minimum 1 year experience coordinating service desk activities in a fast-paced environment. + Good understanding of ITIL principles and knowledge of server operating systems with particular focus on Windows Servers and Active Directory environments. + Good knowledge of desktop operating systems (Windows) and associated hardware and software + Knowledge of leading business applications and mainstream mobile device platforms (IOS and Android) + Minimum 1 years' experience with Windows 10, PC hardware, and LAN troubleshooting.