- The Product Support Specialist is dedicated to solving issues and delivering exceptional customer service.
- They possess a sense of urgency while providing high-quality responses in all situations.
- With exceptional relationship skills, they ensure customer satisfaction and see issues through to resolution.
- They analyze and address technical problems within the software, determining the best solutions.
- Assist customers with technical support via telephone, web, and email.
- Perform accurate analysis and troubleshooting of technical issues.
- Ensure clear communication with customers, meeting service level agreements.
- Collaborate with various teams within the organization for issue resolution.
- Maintain detailed documentation of support cases.
- Exceed customer satisfaction goals by providing timely and effective solutions.
- Conduct internal training sessions on product knowledge.
- Bachelor's degree in a technology-related field or equivalent work experience.
- 3-5 years of customer support experience.
- Proficiency in Windows operating systems and database technologies.
- Strong communication and problem-solving skills.
- Experience in customer service and handling conflicts.
- Ability to work flexible schedules.
- Understanding of enterprise applications and .NET/C# development.
- Experience with cloud services like Azure/AWS and programming.
- Familiarity with troubleshooting tools and debugging processes.
- Ability to create technical documentation.
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Specialist, Product Support - Boise, United States - Idaho State Job Bank
Description
Specialist, Product Support at Verint Systems, Inc. in Boise, Idaho, United States
At Verint, we believe customer engagement is vital for every successful brand. Our goal is to help companies discover new opportunities by connecting work, data, and experiences at an enterprise level.
We are looking for innovative individuals with a strong drive to tackle evolving market challenges and deliver significant results for our clients.
Our dedication to building a talented, diverse, and engaged team fosters a collaborative environment that values all cultures and provides ample opportunities for personal and professional growth.
Overview of Job Function:
Principal Duties and Essential Responsibilities:
Minimum Requirements:
Preferred Requirements:
At Verint, we believe in prioritizing customer engagement for all global brands. Our commitment to fostering an inclusive and respectful work environment is unwavering, providing equal opportunities to all employees regardless of background.
This policy extends to all aspects of employment, emphasizing fairness and inclusivity.
For US Applicants 2023 Benefits Offering
Specialist, Product Support professionals in Boise
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Ryan McDaniel
Project Manager
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Brandon Lyon
Human Resources/Talent Acquisition