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Enterprise Account Manager - Burr Ridge, United States - Fuel Me
Description
About Fuel MeFuel Me is a high-growth, first of its kind, cloud based technology platform that allows on-road and off-road customers nationwide to purchase fuel such as clear or red dye diesel for their trucks, machinery, generators, or tanks - anywhere and at anytime.
Fuel Me simplifies the fuel procurement process while enabling customers to manage all purchases on a single platform, optimizing operations and administrative procedures while providing extensive cost savings.
Job SummaryThe Enterprise Account Manager at Fuel Me is a vital role focused on managing and nurturing relationships with our large-scale enterprise clients, which include top-tier Fortune 500 companies in industries such as transportation and construction.
This role demands a nuanced understanding of the complexities and unique challenges faced by large organizations, ensuring that Fuel Me's services are tailored to meet their extensive and varied fuel requirements.
ResponsibilitiesStrategic Relationship Management:
Cultivate and maintain robust, strategic relationships with enterprise-level clients, understanding and addressing their unique business challenges and needs.
Customized Solutions and Issue Resolution:
Provide tailored solutions and act as the primary contact for resolving any operational or service issues for enterprise clients, ensuring their satisfaction and loyalty.
Operational Excellence and Problem Triage:
Coordinate efficient fuel delivery across diverse locations, managing logistical challenges and triaging operational problems to maintain service continuity for enterprise clients.
Performance Analysis and Reporting:
Analyze client feedback and service data to enhance delivery, reporting back to enterprise clients with actionable insights and performance metrics.
Product and Service Expertise:
Demonstrate comprehensive knowledge of Fuel Me's offerings, guiding enterprise clients to the best solutions for their complex fuel management needs.
Cross-Functional Collaboration:
Liaise with various departments to ensure that the technology platform and all services align with and support the needs of enterprise clients effectively.
Quality Assurance and Compliance:
Ensure all services provided meet industry standards and company policies, delivering exceptional quality and efficiency to enterprise clients.
Continuous Improvement and Innovation:
Identify and implement service enhancements, utilizing technology and innovative approaches to meet the evolving demands of enterprise clients.
After-Hours Support and
Client Demand Management:
Develop and coordinate an effective after-hours support strategy, ensuring the capacity to manage and respond to enterprise client demands during off hours, providing reliable and prompt solutions.
Crisis Management:
Skillfully handle emergency situations and unexpected challenges, ensuring reliable support and service continuity for enterprise clients
Qualifications & Requirements
Education:
Bachelor's degree in Business, Marketing, or related field; Master's preferred.
Experience:
5+ years in account management, ideally with enterprise clients.
Client Relationships:
Expertise in building and maintaining relationships with large-scale clients.
Operational Skills:
Strong skills in logistics management and operational problem-solving.
Communication:
Excellent communication and negotiation abilities.
Analytical Skills:
Proficient in data analysis and performance reporting.
Technical Proficiency:
Comfortable with CRM and related technologies.
Quality Focus:
Committed to high service quality and compliance.
After-Hours Support:
Available for client support outside standard business hours.
Crisis Management:
Capable of effective crisis resolution and maintaining service continuity.
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