Account Manager I - Oak Brook, United States - Inspira Financial

Inspira Financial

Verified Company

Oak Brook, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary/Purpose:

The Account Manager I position is responsible to deliver dedicated service to our value level clients and partners by forging solid, long lasting business relationships.

The Account Manager I role serves as the primary point of contact and adds customer value by responding to the client/partner needs and ensuring customer satisfaction by providing support and assistance with issue resolution, navigating and collaborating internally as needed to deliver a timely result.

Deliver service to clients and partners leveraging knowledge of Consumer Directed Benefits, COBRA, and Direct Billing administration
Provide onboarding support for new clients to ensure a positive "Go Live" experience
Serve as a liaison and coordinate internally to drive resolution for clients and partners
Represent the voice of the customer by advocating for system enhancements, process change and product enhancements
Deliver training and support to clients to ensure they are equipped to handle various aspects of plan administration
Educate clients and partners and recommend solutions to enhance their experience
Monitor account activity and alert clients and partners, as needed
Facilitate corrections to participant enrollment records, as needed
Establish rapport and build solid relationships with clients and partners
Initiate Salesforce cases and monitor to drive timely problem resolution for clients and participants
Maintain Salesforce records, including case management and overall system hygiene ensuring data accuracy
Continuously expand knowledge and experience with Consumer Directed Benefits, COBRA, and Direct Billing
Stay abreast of regulatory changes and communicate with clients/partners as appropriate

IF YOU HAVE SOME OR ALL OF THE FOLLOWING, APPLY:

Associate's degree. Bachelor's Degree preferred with a minimum of one-year third party benefit administration experience including Consumer Directed Benefit, COBRA, and/or Direct Billing administration, or the equivalent combination of education and experience will be considered
13 years of applicable experience
Manage case resolution time and case volume/severity at the client level
Continuously improve client feedback scores
Consistently operate within BRI's service metrics that meet or exceed client retention goals
Knowledge and experience with Consumer Direct Benefit, COBRA, and Direct Billing administration
Demonstrated strength in customer service delivery
Strong analytical, critical thinking, and problemsolving skills
Ability to foster an atmosphere of teamwork within and between departments
Excellent overall communication skills with the ability to successfully command conversations and deliver presentations
Ability to maintain confidentiality of records and information
Strong organizational skills including the ability to manage multiple projects and details simultaneously
Thorough attention to detail and accuracy of work
Desired attributes: High energy, positive outlook, accountable with integrity.

We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc.

5000, and for our outstanding workplace culture and benefits with Built In's 2023 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards.