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    Enrollment Manager: Central Management Office - Dallas, United States - Uplift Education

    Uplift Education
    Uplift Education Dallas, United States

    3 weeks ago

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    Description
    Position Type:
    Central Management Office (CMO)/Manager - District Office

    Date Posted:
    3/21/2024

    Location:
    Central Management Office Dallas Mission Statement:
    Uplift's mission is to create and sustain public schools of excellence that empower each student to reach their highest potential in college and the global marketplace and that inspire in students a life-long love of learning, achievement, and service in order to positively change their world.

    Equity Vision Statement:
    Uplift Education proactively engages scholars, families, and staff members to thrive as their authentic selves and partner in the journey required to identify, address, and correct existing and potential inequities.

    Primary Purpose:
    The Uplift Enrollment Manager will serve as a leader of our scholar enrollment for all Uplift Schools. They will be responsible for building and overseeing the implementation of best-in-class practices that result in a positive family experience as a means to increase enrollment. The goal of the team is to convert offers to enrollments for new families and to reenroll our current families for the next school year. This role will drive how our organization uses data and systems, including our enrollment system SchoolMint and CRM system HubSpot, to improve the family experience enrolling in Uplift schools. The Enrollment Manager will lead a team of two Enrollment Coordinators as the face of Uplift's enrollment program. The Enrollment Manager plays a critical role in managing our enrollment platforms, analyzing our enrollment data, simplifying our enrollment insights and dashboards, ensuring clear systems and processes documented and leveraged, and managing the team and activities involved in the complete lifecycle of registering and reenrolling, regularly interacting with families and campus teams.

    Duties/Responsibilities:
    • Create reports, dashboards and analysis tools to help enrollment, recruitment, marketing and cross- functional teams leverage enrollment data to drive our enrollment goals (e.g., applications received, families completing re-enrollment, seats offered, seats accepted)
    • Understands and analyses complex data sets from multiple tools to develop data insights
    • Partner with our Director of Admissions and Enrollment to manage our large and complex computerized enrollment system to ensure smooth processes (e.g., offers, lottery, re-enrollment)
    • In partnership with Marketing and Recruiting, understand and leverage our CRM systems to improve our enrollment processes
    • Establish, streamline and document best in class enrollment protocols with input from cross- functional teams and continuously oversee and improve upon these protocols
    • Develop and work closely with Family Engagement and School Leadership Teams to train on and ensure effective implementation of enrollment processes and resources (playbooks, videos)
    • Manage two Enrollment Coordinators and support them through individual check-ins, goal setting, professional development, progress monitoring, and coaching
    • Lead the enrollment and cross-functional campus teams that support enrollment to ensure charter policies, practices, and procedures are understood and followed, ensuring high levels of customer service
    • Leads the team and enrollment for PreK-12 grades and reenrollment processes following the lead of the Director of Admissions and Enrollment including converting offers to enrollments at each stage of the process
      • Deliver cohesive messaging and initiate confirmation strategy after lottery
      • Actively manage Schoolmint waitlists ensuring offers are timely and analyze enrollment data to make decisions on offers to families where there are open seats
      • Support families with registration completion and document submission
      • Organize and plan campus support sessions and call centers to assist families with registrations and provide in-person hands on support to families through scheduled campus days as assigned
      • Serve as technical expert and support schools to hold accurate PreK eligibility meetings
    • Serve as the face of Enrollment and manage the enrollment hotline to offer troubleshooting support for families throughout the school year and respond to all admission inquiries concerning enrollment/reenrollment communication (train and monitor support staff at high-volume periods)
    • Plan and lead enrollment events including Information Sessions and Regional Pre-Enrollment and partner with campuses on successful execution including scheduling, logistics, content creation and delivery
    • Collaborate with PAR team members during reconciliation and first day of school scholar count events and collaborate with Health Services Team for timely submission of immunizations
    • May be assigned duties that align with department and network priorities and goals
    Qualifications:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education, Experience, and/or Certification(s)
    • Education Requirements: Bachelor's Degree (B.A. / B.S.) from an accredited four-year university
    • Experience Requirements: Previous experience with enrollment management, systems management (SIS, enrollment, CRM, etc.), project management, or business analytics required.
    • Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to apply common sense understanding to carry out a variety of instructions furnished in written, oral, diagram or schedule form.
    Required Skills/Abilities:
    • Communication Skills: Adaptable and excellent communication skills, critical thinking, and problem-solving skills; comfort with and ability to conduct training and informational sessions for internal and public audience is required.
    • Mathematical Skills: Ability to work with mathematical concepts such as probability, statistical inference, and forecasting. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
    • Bilingual Skills: Spanish required
    • Technology/Computer Skills: To perform this job successfully, an individual should be highly proficient in Microsoft Office applications, extremely competent in Microsoft Excel, and ability to learn and use computer software as necessary. Experience with student information systems, enrollment systems and/or CRM systems highly preferred.
    • Customer Service: Ability to provide appropriate verbal and nonverbal responses to families and campus leaders in all situations and always make families feel a sense of belonging.
    • Travel: This job requires some driving to various campuses/events located across DFW; candidates must have access to reliable, personal transportation and a valid Texas driver's license.
    Physical Demands/Environmental Factors
    The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this position, the employee is regularly required to sit and use the wrists, hands and/or fingers. The employee is occasionally required to stand; walk; climb or balance. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Work at a desk and computer screen for extended periods of time.

    Work Environment
    Hybrid work environment. Reliable transportation and ability to travel throughout Dallas/Ft Worth and surrounding areas (reimbursement for mileage included). Events may be hosted outdoors or indoors in varying weather conditions.

    Starting Salary: $65,000

    Application Procedure:
    Apply online
    All your information will be kept confidential according to EEO guidelines.
    Uplift Education is an equal employment opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state or local law.
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