Customer Experience - San Francisco, United States - NexHealth

Description

**Customer Experience Manager (SMB)**

at NexHealth San Francisco, California, United States We connect patients, doctors, and developers to accelerate healthcare innovation. Our customers range from independent doctors offices like Grand Street Dental to public tech companies like SmileDirectClub. We help doctors modernize their businesses, help developers innovate faster, and help patients receive a modern healthcare experience. Were pursuing a society-changing goal and the market opportunity is open for the taking. Weve 5Xd in the last year, and as an early stage employee you will have the chance to make a foundational impact on our companys continued growth. **About NexHealth** To date, NexHealth has raised $50M of capital from prominent product-driven investors like Rahul Vohra, Scott Belskey and Naval Ravikant, and were just getting started.

**Customer Success at NexHealth** In a world of one-tap car rides and meal delivery, patients expect to access healthcare anytime anywhere. Were pursuing a future where patients can seamlessly book appointments and connect with their healthcare stakeholders online. To do this, doctors are striving to modernize their businesses and look to NexHealth for help. In many cases, our customers are transitioning from an analog patient experience to a digital one for the first time. Our customer success team plays a critical role in earning our customers trust by supporting them step-by-step through this critical change. * You will help us build the playbooks that enable our SMB clients to achieve their desired outcomes that makes them love more.

The best candidates are great customer relationship builders and influencers with both strategic leaders and frontline team members.

The role ensures enterprise customers have a successful engagement throughout the full lifecycle: from onboarding to adoption to growth.

You'll work in conjunction with our Ops manager, Support, Marketing, Onboarding to ensure we have a real-time understanding of our customers and we pick up the signals needed for our engagement strategy.

This is the ideal opportunity for motivated individuals who love to leverage their experiences to build a whole new playbook from the ground up.

At least 3 years experience working in challenging, customer-facing roles, within the SaaS industry with SMB and scale/digital segment clients

Ability to build an engagement playbook and reach out to customers with a relentless focus on outcome, customer ROI and expansion

Passionate and naturally curious about technology, and love working in a fast-paced start-up environment thats constantly changing

Empathetic to the challenges unique to healthcare practices and are able to anticipate client needs and concerns before they arise

Problem solver and results driven, you can quickly think on your feet

Excellent organizational and time management skills

Team player who takes pride in your work and goes the extra mile to ensure the job is done right

Ability to develop trusted relationships quickly and find creative solutions

Ability to explain technical concepts in an easy to understand manner

Get your hands dirty and are energized by working with a dynamic and supportive team

**Act like an owner.** Job titles dont constrain us, and we are energized by going beyond the scope of our immediate role to achieve our goals. We take pride in exceeding expectations and believe were each responsible for NexHealths success. **NexHealth Values**

**Do whats right for the customer.** We believe that our customers are our bosses. This approach unites us as we ruthlessly prioritize our initiatives in the best interest of our customers.

**Speak your mind (with positive intent).** We need to grow really big really quickly in order to take the market and transform the healthcare industry. In order to fully realize our mission, we value direct and transparent communication to get to the truth as quickly as possible - even if that means challenging authority. That said, we dont tolerate brilliant jerks.

**Think in first principles.** Before taking action, we need to ensure were solving the right problems. We question assumptions and consistently inquire why before pursuing solutions.

**Play to win as a team.** We act in the best interests of our customers, which means we need to be champions who hustle and demonstrate grit. In order to win, we play as a team - even if that means putting the groups needs before our individual interests. This is how we succeed together.

**Benefits**

Competitive salary plus equity

Full Medical, Dental and Vision

Unlimited PTO

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