- Champion the customer voice in company processes
- Develop category wide product quality guidelines for Fleek and improve quality control across the value chain
- Design effective customer communications to align expectations and reduce inbound queries
- Improve customer experience post order creation to minimize friction
- Understand the reasons behind common customer queries and complaints and design process improvements that reduce customer complaints
- Optimize the complaint resolution process to minimize resolution time
- Own the end-to-end returns and refunds experience for customers, from managing inquiries to ensuring process with minimum friction
- Continuously monitor customer feedback to drive process improvements
- 3+ years experience in customer care and at least 2+ years experience in a startup environment
- Strong product thinker - can improve process through product
- Customer centric thinking
- Excellent communication and collaboration skills
- Strong problem-solving and critical-thinking skills
- Comprehensive healthcare coverage
- Exclusive employee clothing drops courtesy Fleek
- Flexible work hours & time off. We dont care where you are as long as the work gets done
- Shared ownership: Being On Fleek means youll own a part of itPrior experience of setting up a CRM is preferred, working with CRMs is a must
- Full Time
- Part Time
- Contract
- Internship
- Volunteer
- Companies
- Candidates
- Post a Job
- For Recruiters
- News
- Jobs
- Database
- About Us
- Download App
- More
-
Customer Experience Specialist
2 weeks ago
Air Canada San Francisco, United StatesProvide customer service/experience Check in Passengers, issue boarding pass, seat selection and verify immigration documentation Check in baggage - ensure Company regulations regarding size/weight are complied with collect excess charges Make reserv Customer Experience, Speciali ...
-
Customer Experience Partner
3 weeks ago
Damco Spain Sl West Valley City, United StatesAre You Ready to Navigate the Future of Global Trade?Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility and continuously setting new standard ...
-
Customer Experience Specialist
2 days ago
Prime Corporate Services West Valley City, United StatesJob Description Job Description Description: Your Team:This position will work directly with the Customer Experience Manager and collaborate with the Sales Department and Management Teams.Position Summary:The ideal candidate for this position will be extremely motivated and coach ...
-
Customer Experience Brickyard
1 week ago
Five Below West Valley City, United StatesFive Below - JobID: JR41949 [Department Manager] As a Customer Experience Manager at Five Below, you'll: Lead the Support Lead, Lead Cashiers and associates while the Manager on Duty; Ensure all associates and managers are Wowing the Customer through personal contact with custome ...
-
Customer Experience Coordinator
1 day ago
University of California San Francisco, United StatesCustomer Experience CoordinatorHuman ResourcesFull Time78541BRJob SummaryThis role applies professional human resources, organization policies and procedures to provide guidance toemployees, supervisors and managers to resolve a variety of human resources issues of moderate scope ...
-
Customer Experience Specialist
2 days ago
Best Buy San Francisco, United States**Customer Experience Specialist (Advisor) - Job Details** · **Customer Experience Specialist (Advisor)** · Share Job · **Overview** · Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) · ...
-
Customer Experience Associate
1 week ago
Discord San Francisco, United States**Customer Experience Associate - AM** · **San Francisco, CA or Remote** · We're a group of Customer Experience superheroes here at Discord, and are looking for someone who is equally passionate about supporting others with that extra bit of care and problem-solving magic This te ...
-
Customer Experience Partner
1 day ago
Damco Spain Sl West Valley City, United StatesAre You Ready to Navigate the Future of Global Trade?Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility and continuously setting new standard ...
-
On Call Customer Experience Associate
1 day ago
Cobalt Robotics San Francisco, United StatesAt Cobalt Robotics, our indoor robots work together with remote human operators to keep our customers safe. We patrol 24x7 to help prevent break-ins, detect massive leaks and give our customers visibility over their space, their assets, and their data. Cobalt's team is comprised ...
-
American Airlines San Francisco, United StatesIntro · Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with ...
-
Customer Experience Assistant, Sales
3 days ago
Brilliant Earth San Francisco, United StatesJob Description · Job DescriptionCustomer Experience Assistant, Sales - San Francisco, CA · Our Customer Experience Sales Assistants provide an exceptional experience for every Brilliant Earth customer. As a Customer Experience Sales Assistant you will guide the customer through ...
-
Robotic Customer Experience Associate
2 weeks ago
Starship Technologies Inc West Valley City, United States???? **Privacy Notice** · **Robotic Customer Experience Associate** · US, Salt Lake City, UT / Operations Operations US / Part-time Starship Technologies is revolutionizing deliveries with autonomous robots. The robots are designed to deliver food, groceries and packages across ...
-
Workday, Inc. San Francisco, United States Full timeAbout the Role · It's an exciting time to be at Workday We're actively seeking the right talent to help us achieve our bold growth goals, scale the company and cultivate our outstanding culture. Workday is shaping the future of work, and we're seeking a strong communications lead ...
-
Customer Experience Operations Lead
12 hours ago
Rothy's San Francisco, United StatesJob Description · Job DescriptionCustomer Experience Operations LeadSan Francisco, CA| | · At Rothy's, we know there's a better way to do business, and it starts by putting the planet and its people first. More than 179 million single-use plastic bottles and 629,000 pounds of oce ...
-
On Call Customer Experience Associate
2 weeks ago
Cobalt Robotics San Francisco, United StatesAt Cobalt Robotics, our indoor robots work together with remote human operators to keep our customers safe. We patrol 24x7 to help prevent break-ins, detect massive leaks and give our customers visibility over their space, their assets, and their data. · Cobalt's team is comprise ...
-
American Airlines San Francisco, United StatesIntro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with fl ...
-
American Airlines San Francisco, United StatesLocation : San Francisco Intl Apt (SFO-TRML) · Cities : · Requisition ID : 73051 · Intro · Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become th ...
-
American Airlines San Francisco, United States****Intro**** · * ?Drives operational excellence · * Creates an environment that cares for our frontline team members and celebrates the team successes · * Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulat ...
-
American Airlines San Francisco, United StatesCustomer Service Manager, Airport Customer Experience · Press Tab to Move to Skip to Content Link · View Profile · Need Accommodation Assistance? · Need General Assistance? · Careers · Student & Grads · Life at American · Our People · Customer Service Manager, Airport Custome ...
-
Head of Customer Experience
4 weeks ago
Fleek San Francisco, United States[Full Time] Head of Customer Experience at Fleek (United States) | BEAMSTART Jobs · Head of Customer Experience · Fleek United States · Date Posted · 05 Apr, 2023 · Work Location · San Francisco, United States · Salary Offered · $ — $ yearly · Job Type · Full Time · Experience ...
Head of Customer Experience - San Francisco, United States - Fleek
Description
[Full Time] Head of Customer Experience at Fleek (United States) | BEAMSTART Jobs
Head of Customer Experience
Fleek United States
Date Posted
05 Apr, 2023
Work Location
San Francisco, United States
Salary Offered
$ $ yearly
Job Type
Full Time
Experience Required
6+ years
Remote Work
Yes
Stock Options
Yes
Vacancies
1 available
About FleekFleek is a B2B Marketplace for wholesale second-hand fashion. We enable professional resellers and retail stores to buy from vintage clothing suppliers around the world. We are backed by top Silicon Valley VCs like Andreessen Horowitz (a16z), Y Combinator, and more.
About the TeamFleek is a set of funky individuals who find unity in diversity with the single mission of helping sustainability and promoting circular fashion while building a beautiful product experience.
Our 18 people team consists of ex-YC founders leading our engineering effort, and ex-Uber folks leading our operations and supply strategy. Our Growth team is led by folks who went to Cambridge, Oxford, and UC Berkeley.
About the RoleYou will be responsible for owning and improving the customer experience from once an order has been placed till after it has been delivered and all queries and complaints. They will work closely with various teams across Fleek, including product, ops, growth and supply to identify pain points and opportunities for improvement.
This role will play a key role in shaping and managing the overall customer experience, using customer feedback and data to inform decisions and strategies and build strong relationships with customers to drive loyalty and retention on the platform.
Responsibilities will include:
Requirements
BenefitsAt Fleek we believe in happy employees :-)
About Fleek A B2B marketplace for wholesale second hand fashion
Company Size: 1 - 5 People Year Founded: 2021 Country: United States Company Status: Actively Hiring Looking for Partners Looking for Clients Raising FundsShare This Job More Full Time Jobs Senior JavaScript Engineer
San Francisco
Full Time
$ $120000 yearly
Security Program Manager
New York
Full Time
$ $150000 yearly
Support Associate (EST)
San Francisco
Full Time
$ $80000 yearly
Marketing Manager (Indonesia)
Jakarta, Indonesia
Full Time
Marketing Manager (Hong Kong/Taiwan)
Jakarta, Indonesia
Full Time
More Companies Hiring Karate Labs
United States
NimbleRx
United States
Respaid
United States
Automat (formerly lasso)
United States
Spruce Systems
United States
BEAMSTART brings you the latest news, databases, and jobs from all around the world on startups, technology, and business. Stay updated with industry news, plug-in to exciting community events, and discover incredible career opportunities with the world's most innovative companies.
Discover Jobs
Our Company
#J-18808-Ljbffr
Head of Customer Experience professionals in San Francisco
-
Kineret Stanley
Data Scientist (ex-Apple, ex-Google)
-
Santiago Gonzalez Garcia
MBA Student
-
Ayoub jdair
Software Engineer
-
Hugh Morretta
Plant Quality Manager
-
Rachel Rush
Administrative finance and non-profit
-
Tyler Edens
Product Design Engineer